Extended Stay America - Great Falls - Missouri River

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad you found the accommodations clean and affordable, but we regret any inconvenience caused by the lack of in-room amenities. To ensure cleanliness and safety, certain items are provided upon request, but we understand this may not have been ideal for your stay. Additionally, we take guest safety seriously and will review any concerns. Your input is valuable in helping us improve, and we appreciate you bringing this to our attention. We hope to offer you a more seaml... read more

Business response:

Dear Cory, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the plumbing issue and the need to change rooms. We also regret that the bed and pillows did not provide the comfort you expected. Guest comfort is a top priority, and we appreciate your comments as they help us identify areas for improvement. We will review these concerns with our team to enhance the overall guest experience. Your patience and understanding are greatly appreciated, and we hope you will consider staying wit... read more

Business response:

Dear Melissa, Thank you for sharing your feedback. It’s great to hear that your room provided a clean and quiet stay. The grab-and-go breakfast is designed for convenience, but your comments are valuable in evaluating ways to enhance the offering. Guest satisfaction remains a priority, and your input will be considered for future improvements. We appreciate your time and hope to welcome you again.Sincerely,Hotel Management 

Business response:

Dear John,Thank you for your wonderful feedback! We are delighted to hear you had a safe and peaceful stay at Extended Stay America. We appreciate your kind words and look forward to welcoming you back for another great visit.Sincerely,Hotel Management