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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and quiet but leaves you hungry and sweaty when we first arrived we were so tired that we just laid down for a nap.....when we woke up we realized that the a/c was not working when we called front desk they had to move us to another room because there was no maintainence on site the breakfast is so poor, moldy muffins, no milk or brown sugar for the oatmeal, no yogurt, no cereal, no juice for the kids and no where to eat it
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. In response to your feedback, I will have our maintenance engineer inspect our AC units to ensure they are functioning properly as well as making sure our grab-and-go breakfast is fully stocked. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay w... read more
Great Hotel to stay in The hotel has been completely renovated. Nice clean rooms. The lady that check us in was so friendly. I would stay in this hotel again.
Mostly pretty decent but beds are really hard!! Beds are pretty hard, stayed here 3 nights and could hardly stand up straight in the morning as our backs were killing us. Neck was sore for days.
Nice location close to everything. Pleasant staff, clean room, room was near the street but no street noise. Great hotel. I'd return the next time I'm in town.
Business response:
It is so rewarding to read that you had an enjoyable stay with us. Thank you for your comments. We appreciate you letting us know about the fan noise in the bathroom. We are sorry for this issue, but are happy to read that we provided you with clean room and great service during your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
It was then, Okay! Staying here wasn't bad but they could use some training for their employees though. The facility itself is an OKAY for me but driving 5 hours away, I would appreciate to have at least good treatment and a warm welcome.
Business response:
Thank you for the feedback about your stay at our hotel. Your comments in regards to the location of the hotel are much appreciated; yet, I was disheartened to read that you felt you did not receive a warm welcome and good treatment during your stay. In response to your feedback, I am coaching the staff to provide great service to everyone that comes to the hotel. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in th... read more
They are in the process of remodeling but when arrived two of the three rooms had dirty sheets piled on the beds.
Business response:
Gloria - Thank you for the feedback about your stay at our hotel. I sincerely apologize that you were checked into a room that was not made up correctly. I discussed your comments with the team, and we are going to be more careful when checking rooms to ensure that each room is ready to be rented to our guests. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experi... read more
I do not like to write reviews. ************** ***************** ********************************************************************************************************************************************************************************************************************************************************************
a sleepless night a over night stay before flying to Las Vegas. No coffee pot you have to ask for one and the bed was so uncomfy we were both shattered when we left and the shower was hopeless to say there had just undated the floor we were on.
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request for no additional charge. In response to your feedback, I will be making sure we are clearly communicating our amenities as well as inspecting our rooms prior to guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the o... read more
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.