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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will never stay at this hotel again. The staff member that I dealt with was not friendly. Worst hotel stay in a very long time.
Business response:
Thank you for providing feedback about your stay at our hotel. We are disappointed that you encountered service problems and we were unable to resolve them to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will review this instance to see what went wrong. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and hospitality. Sincerely, Hotel Management
The property looked nothing like the pictures on this site. They didn’t offer kitchen supplies like stated on the site. What they had to offer was half clean so I had to go out and purchase supplies.
Business response:
Thank you for your recent stay and for taking the time to share your comments. We certainly apologize if our website contained inaccurate information and caused any confusion and inconvenience. Thank you for bringing the situation to our attention. We will research the discrepancy on the website and make the necessary changes. Also, your concerns regarding cleanliness will be shared with the housekeeping team for review and action. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
No cart to load or unload. Had to make 6 trips. It was raining pretty hard on leaving and no portico to pull under. I pulled under the little porch and was told to move.
Business response:
Victor, thank you for sharing your concern with us. We sincerely apologize for the inconvenience you had upon arrival and regret how disappointed you felt. It is never our intention to cause any discomfort, and we hope we will improve your impression of us in the future. Sincerely, Hotel Management
The overall hotel is not bad for the price. I did not have a good experience though. My WiFi would not work when I checked in. I called the front desk and the lady said she couldn’t help and I had to call tech support. I called tech support and was told my last name was only showing as a M And not the full 5 letter last name. The system does not recognize just M as a valid last name so it was not allowing me to connect. Any last name under 3 letters is considered invalid. Tech support guy called the front desk to change my i... read more
Business response:
Thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Advertises free airport shuttle, but this is not the case. Only if someone is available to take you, very disappointing.
Business response:
Thank you for being our guest. We regret your disappointment with no shuttle service and for the miscommunication regarding this. We will verify the information on our websites is current and accurate. We hope you will revisit us. Sincerely, Hotel Management
First and Last Front desk staff was very polite but could not offer many options as most rooms were already booked. After pulling back the bed blanket it was obvious it had not been changed & did not have fresh clean sheets. You could see the diamond pattern of the mattress/pad through the fitted sheet. There were sheets for the sofa bed but they were the wrong size. The window unit was impossible to regulate to a comfortable temperature. There was no hot water for the shower. Water was luke warm for about 10 mins then turne... read more
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. On a positive note, we are happy you liked... read more
I reserved a king room and was thrown in a queen room.
Business response:
Thank you for choosing our hotel. We apologize for the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,310 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.