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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Advertises free airport shuttle, but this is not the case. Only if someone is available to take you, very disappointing.
Business response:
Thank you for being our guest. We regret your disappointment with no shuttle service and for the miscommunication regarding this. We will verify the information on our websites is current and accurate. We hope you will revisit us. Sincerely, Hotel Management
First and Last Front desk staff was very polite but could not offer many options as most rooms were already booked. After pulling back the bed blanket it was obvious it had not been changed & did not have fresh clean sheets. You could see the diamond pattern of the mattress/pad through the fitted sheet. There were sheets for the sofa bed but they were the wrong size. The window unit was impossible to regulate to a comfortable temperature. There was no hot water for the shower. Water was luke warm for about 10 mins then turne... read more
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. On a positive note, we are happy you liked... read more
I reserved a king room and was thrown in a queen room.
Business response:
Thank you for choosing our hotel. We apologize for the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I didnt like that they started calling me at 10:30 am telling me to checkout or id have late fees and then at 10:45 housekeeping started knocking on the door. The kitchen in the room had no supplies. and the place smelled of something awful like a bad fish fry with very bad old oil.
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced and regret the inconvenience it caused. Your feedback will be shared with our team to improve our service going forward. We have also shared your concern with our housekeeping team, and we have asked them to deep clean the areas to remove the smell. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We urge you to choose us again as we are confident your next stay ... read more
Tired Hotel Old tired hotel. bed was too small and very uncomfortable.
Business response:
Kelly, Thank you for the feedback. We regret our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconven... read more
The bathroom had a sewer smell the entire time I stayed there. The hallway smelled like burnt plastic.
Business response:
Thank you for choosing us. We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests’ do not experience the same problem. We hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Almost nothing in room. No paper towels. No tissues. No cups or glasses. Empty. No ice on entire Property. NOT IMPRESSED
Business response:
Thank you for your review. We are sorry we failed to provide our customary attention to detail in preparing your room, and we sincerely apologize for the oversight. We will share your feedback with the housekeeping team so that they are more diligent going forward. Kindly note, kitchenware for your suite is kept and available at the front desk upon request, and that we have ice trays for your convenience. We appreciate your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
The manager and the staff were super rude. When it was checkout time they knocked on my door and told me in a rude way (if you don’t check out we’ll be charge you an extra 10$. I said I will leave in 15 minutes because I didn’t know I had to leave at 11. Most hotels I stay in give you till 1 and are flexible. Well they did charge me when I left at 11:20. I spoke to the manager and she was rude and unhelpful at all. I’d never stay there again.
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,289 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.