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Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
raciest hotel manager/disgusting unsafe property This is the worse property ever prostitution and drug dealing is at a all time high police is always bothering people the women at the front desk are wonderful but they need a new manager he raciest as hell and doesn’t want black ppl working or staying here!!!the staff been saying it !!! Floors got stains doors ragedy fridgerator has stains and smells all thru it do not stay here if you want a safe stay cause this is not the place especially with a prejudice ass manager
Business response:
Kareem, it was disappointing to read about your experience at our hotel. We are extremely concerned as we take the safety and security of our guests to the utmost importance. We would also like to add, that Extended Stay America stands firmly on inclusion, regardless of race, religion, or gender, so we appreciate your feedback and will evaluate your comments. Thank you for bringing this to our attention and wish you safe travels. Sincerely, Hotel Management
No me gusto por que desde que entras a la recepción lo que huele es cigarrillo por todos lados
Business response:
Francisco, thank you for your review. We apologize for the smoke smell you experienced during your visit and regret the disappointment it caused. We are a non-smoking hotel, but on a rare occasion, a guest does not comply with the property rules concerning smoke. We appreciate you bringing this to our attention so we can address it right away. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Property ol and cheaply built. Rooms furnishings old and cheap as well. Property inside and out needs a do-over
Business response:
Thank you for sharing your feedback. We are sorry you were disappointed with the condition of our hotel and regret the disappointment it caused. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We appreciate your business and hope you will give us the chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Torrey, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The Room Service was Not good because we Spent 5 Nights There and we got cleaning service in the room! The breakfast was poor And everyday was missing something. Too expensive for the services it provides
Business response:
Thank you for your comments. We are sorry for the disappointing stay you had and regret you were not aware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Moreover, we apologize you did not enjoy our breakfast. We have shared your comments with the appropriate team so that we can improve our future guest stay. We hope you will a... read more
Horrible hotel I decided to book this hotel because it had a kitchen option that I was looking for. We got in pretty late the first day of check in so I didn’t notice anything wrong with the room. We just went straight to bed. In the middle of the night, my son went to the bathroom and when he turned on the lights the roaches scattered everywhere. (He didn’t tell me until the morning) I rinsed our a bottle and noticed water leaking all on the floor open up the cabinet and there are dead roaches everywhere. I went down and ta... read more
Business response:
Valadia, please accept our sincere apologies for the housekeeping and maintenance issues you experienced in your rooms, which made you feel uncomfortable. What you experienced is not acceptable, and we will surely be working on this feedback with the respective departments to enhance our service levels and ensure we deliver comfortable accommodations to our guests moving forward. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Cash not accepted Despite my booking with a debit card the checkin desk refused to take cash for the night. That may well be their privilege but it should be clear on all hotel.com reservations that cash is NOT accepted. It was necessary for me this particular evening to pay with cash, and I ended up not staying at that hotel which was NOT COOL at 10.30:pm after a long day
Business response:
Rodney, we are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. Thank you for your feedback, and we hope you will give us another chance to provide you with an enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,234 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.