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Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I initially chose this Extended Stay America because the price was affordable and check-in was smooth. At first, the property appeared safe and suitable for a longer stay. Unfortunately, multiple service and access issues made the experience very difficult. The room had two televisions, neither of which worked. I reported this to the front desk twice and was told maintenance would address it, but no action was taken until I personally spoke with maintenance after several additional trips to the desk. Front desk coverage was ... read more
Business response:
Dear Guest, Thank you for taking the time to provide such detailed insight regarding your visit. We regret that the overall experience did not align with the level of consistency and ease you were anticipating. Situations involving access and in-room functionality can be especially stressful, particularly during anextendedvisit with added responsibilities. Your concern will be shared with our team to help with improvements. We appreciate your patience and your willingness to share constructive feedback. We hope you will retu... read more
Stove burners had been left on, room itself smelled of curry spices, hotel smelled deeply of weed at night from people smoking, but halls still emanated from it in the morning. Staff was helpful and pleasant, but the place is a dump
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are very sorry to hear that your visit was impacted by concerns with the room and the lingering unpleasant smell throughout the property, and we sincerely apologize for the discomfort this caused. Although we’re glad that the staff was helpful and pleasant, we realize that this does not compensate for the difficulties you experienced during your stay. Your comments will be reviewed with the appropriate teams to ensure greater attention to overall cleanliness and gue... read more
The staff was supported butbthe room was neglected. The hallway had a bad smell, the room kitchen cabinets had a broken door, the shower rod was very losses and the carpet needed replacement.
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the hallway during your stay. While we are pleased to hear our staff was supportive, the maintenance and cleanliness issues you described are unacceptable and far from our standards. We will be addressing each concern with our housekeeping and maintenance teams. Your feedback is valuable to us, and we hope you will consider giving us another chance to welcome you back with a far better experience. Sincerely, Hotel Management
Full time guest beside me very loud
Business response:
Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We appreciate your high rating and are glad your stay has been positive overall. However, please accept our apologies for the disturbances you experienced from nearby guests. We understand how important a quiet environment is, and for the future, please know our front desk staff is always available to help, including relocation whenever possible. We hope to have another opportunity to welcome you back and provide you with a more favorable e... read more
Dirty abd nasty
Business response:
Dear Guest, We’re very sorry to hear about your disappointing impression of the property. Cleanliness and overall presentation are essential to the environment we aim to provide, and we regret that we did not deliver on this during your visit. Your feedback has been noted, and we will share it with the relevant teams to ensure greater attention to overall cleanliness and guest satisfaction. We hope you will consider giving us another opportunity to offer a visit that feels far more comfortable and well-maintained. Sincerely,... read more
Breakfast was advertised but they only served coffee, with powdered creamer and only caffeinated tea. That is not breakfast! False advertising. We were upset. We also had to ask for a blanket! Staff was friendly, room fine. We will not return
Business response:
Dear Guest, We are genuinely sorry that your stay did not meet your expectations. We understand how disappointing it must have been to find limited morning options and to need to request additional items for comfort. While we are glad to know our team and accommodations were to your satisfaction, we recognize that other aspects of your visit fell short. Your feedback is extremely valuable, and we are reviewing these concerns to make meaningful improvements. We hope you will reconsider and allow us the chance to provide a mor... read more
Room felt neglected overall and only had 2 top sheets as cover for the bed. Got pretty cold in the night. I guess I expected more.
Business response:
Dear Guest, We’re sorry to hear that your room did not meet expectations and that you were uncomfortable during the night. It’s disappointing to learn that the bedding provided was insufficient, and we apologize for the inconvenience this caused. While we strive to ensure every guest feels well accommodated, we understand how this situation affected your comfort. Your feedback has been shared with the team as we work to improve both room upkeep and in-room amenities. We hope you will allow us another opportunity to provide a... read more
Room was disgusting towels and bed sheets smelt awful like idk what Cable didnt work on the tv had to call to get that fixed was a huge or deal Staff was rued to my daughter for the way she was dressed she came down for breakfast and they immediately came after her asking her if she was staying there and what rooom she was in and if she was a guest or not
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry your stay was not as comfortable as expected. What you described is not reflective of our usual standards, and your concerns will be shared with the team to ensure a better experience moving forward. We always want every guest to feel welcome and cared for throughout their stay. We hope you will consider giving us another opportunity to provide a more pleasant and comfortable visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,458 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.