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Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds were not comfortable
Business response:
Dear Thomas, We’re glad you chose to stay with us, and we regret that the bedding did not meet your expectations. Rest is such an important part of any stay, and we understand how much this can affect overall comfort. Your comments have been noted, and we’ll keep them in mind as we work to improve the guest experience. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area. Sincerely,... read more
Couldn’t stay room was dirty and had a smell.
Business response:
Dear Kerri, We’re very sorry your room was not in acceptable condition upon arrival. A clean and fresh space should be ready for every guest, and we regret that this was not your experience. Your feedback has been shared with our housekeeping team to ensure closer attention is given moving forward. Thank you for bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Employee at the front desk required a “$50 deposit” on room that way already paid for days in advance…Employee stated that I had to pay with a card…could not use Apple Pay….or I could give him $50 cash which makes no sense and is shady. Area around the hotel isn’t a safe part of the city. The room was alright nothing fancy but serviceable. I had to return BACK to the check in desk after getting into the room because for some reason the tv remote did not have batteries. A lot of inconvenience for a place called Quality
Business response:
Dear Kyle, We apologize for the inconvenience you encountered. We have a refundable deposit policy in place to cover incidental charges, but we understand how frustrating it can be when payment methods are limited and expectations aren’t clearly communicated. Your comments will be reviewed with our team to ensure we’re providing better clarity and more attentive service moving forward. Thank you for taking the time to share your experience. We hope to have another opportunity to welcome you back and provide you with a more f... read more
Stay Away This hotel is old and unkempt. The dressers are old and beat up, towel bar barley hanging on to the wall. Old beat up refrigerator and microwave. Door handle for bathroom fell off. No hair dryer in room. tons of Cigarette butts outside on lawn. Travel a lot for business and will not be staying there again!
Business response:
Dear John, Thank you for sharing your feedback. We sincerely regret that your experience did not reflect the standards we strive to maintain. Your comments regarding the condition of the room and surrounding areas have been noted and will be shared with our team. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
When I arriving there was no one at the desk. Waited 10 minutes, called and phone just rang and rang. I finally called ESA 800 number after 20 min! Finally someone arrived, no apology, I just seemed like an inconvenience. Lobby and elevator floors were in desperate need of cleaning. Get to the room….and it’s so run down. Lampshades had been drawn on, pillowcases still dirty, no outlets near bed to plug in chargers, half the lamps didn’t work, and whatever cleaning product that was used wasn’t properly wiped up so when we put... read more
Business response:
Dear Kelly, We're very sorry for the experience you described. Delays at check-in and the condition of the property you mentioned fall short of the level of hospitality we aim to provide. The concerns about cleanliness, maintenance, and noise will be shared with our team so they can be addressed. While we're glad the beds were comfortable, we regret that so many other aspects of your stay were disappointing. Your feedback is important to us, and we appreciate you taking the time to share it with us. We are committed to provi... read more
Hotel needs to Ben cleaned better and fix the wholes in the walls in the room and maybe paint. The bowels look like they haven’t been washed.
Business response:
Dear Damian, Thank you for your feedback. We regret that the room conditions did not meet expectations during your stay. Cleanliness and upkeep are important to us, and we’ll be addressing the concerns you raised with our housekeeping and maintenance teams. Your comments help us identify where we need to improve, and we appreciate you bringing them to our attention. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
Hallway backstairs were extremely dirty, rooms smelled like mold
Business response:
Dear Valerie, We're sorry the condition of the back hallways and the air quality in your room left such a negative impression. Common areas and guest rooms should always be maintained to a much higher standard, and we understand how these concerns can impact your overall experience. We’ll be addressing this with our housekeeping and maintenance teams to ensure these areas are given the attention they need. We appreciate you taking the time to share your experience and give us the chance to improve. We hope to have another op... read more
Bed bugs were found
Business response:
Dear Shanee, Thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards for the cleanliness and pest control of our rooms. However, the room you occupied will be professionally inspected and treated as a precaution. Thank you for your feedback. We hope to welcome you back for the flawless stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.