This profile has been claimed by the business owner or representative.
Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a pervasive chemical odor and cigarette smell. Furniture was run down and rooms were dirty
Business response:
Dear Joseph,We sincerely apologize for the unpleasant atmosphere and the condition of the room and furniture during your stay. Our goal is to provide a clean and comfortable environment, and we regret we missed the mark. Your comments will be shared with our team to address these concerns and ensure our property meets the standards our guests deserve. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerel... read more
Smelled, dirty in common areas, people hanging around the property and front desk was usually not staffed
Business response:
Dear Rebecca, We are disappointed that we did not meet your expectations. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We hope you will allow us to host you again so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Full breakfast advertised - there was coffee for an hour and a half or so! In one place they advertised grab and go breakfast - coffee and hot water does not equal even "grab and go". The parking lot was icy and not plowed out. There was a false eyelash on the carpet in the room. The furniture was worn and shabby. The bathroom and fridge doors both swung in the wrong direction. It was near nothing. Staff was unable to print out a receipt. Hallway carpets were dirty and the elevator smelled like marijuana. The kitchen was poi... read more
Business response:
Dear Arthur,We sincerely apologize for the disappointment you experienced during your stay. It’s frustrating when expectations don’t align with what’s provided, and we regret that breakfast, room conditions, and amenities fell short. We strive to maintain a clean and comfortable environment, and your feedback highlights areas that need improvement. Please note that kitchenware and toiletries are kept at the front desk to ensure cleanliness, and our team is happy to provide them upon request. We also recognize the importance ... read more
Stained sheets, missing appliances, broken microwave. I had to carry my stuff up and down the elevator because the carts were missing. When i spoke to the staff, they said that people probably brought it in their rooms. There were only 2 of them. They didnt care to help me find it or anything. I had to make 5 trips in and out of the elevator.
Business response:
Dear Janee,We sincerely apologize for the issues you encountered during your stay. It’s disappointing that the condition of the room, the missing appliances, and the lack of available carts impacted your experience. We understand how frustrating this must have been, especially after a long day, and we regret that our staff didn’t provide the support you needed. Your feedback is valuable, and we will be addressing these concerns with our team to improve the availability of amenities and customer service. We hope you will give... read more
Dirty sheets dirty fridge just gross
Business response:
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. The condition of the sheets and fridge is certainly not the standard we strive to maintain, and we understand how disappointing this must have been. Your comments will be shared with our housekeeping team to ensure these issues are addressed. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Worse hotel I’ve ever stayed at left feeling dirty Walked in and hit bombarded by the smell of weed cigarettes and some cheap air freshener that immediately set my son into an asthma attack. The hallway smelled like burnt fried chicken. The beds were too small said double beds but 2 people barely fit in them. It was filthy. The chair was stained there were hand prints on the backboard the floor was sticky the bathroom had mold in it and all the furniture was chipped and broken down. Absolutely disgusting hotel
Business response:
Dear Donna,We deeply regret that your stay was disappointing. The conditions you described, from cleanliness concerns to the room furnishings, fall below the experience we strive to provide. We understand how important a clean and comfortable environment is, especially for families, and we sincerely apologize for these shortcomings. Your feedback will be shared with the team to address these issues and improve the quality of our accommodations. Thank you for your feedback. We hope you will give us another chance to demonstra... read more
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.