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Extended Stay America - Houston - Baytown
- Hotels
- Baytown, TX
About this business
Location details
7212 Eastpoint Blvd, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nastiest hotel a I have ever been Dirtiest hotel I have ever been. Nasty sheets, bathroom with dust, food in the sink, a plate with food in the microwave. The front desk guy, gave us another room, but definitely I am never coming back.
Dont do it I would not recommend this place to anyone. The whole place stinks like bug killer and mildew. Only one washing machine works for the entire hotel. There are so many dogs here. Friendly but they bark so much. One guy yells "shut the fk up" at them all the time. I dont blame him. People smoke cigarettes and weed by the front door. The pool is green. The air conditioner filters are completely filled with dirt dust hair and whatever. The rooms have dirt and hair on window ledges and wherever else. Just dont ever stay... read more
Is the worst place you possibly can stay drugs alcohol dogs barking all night long please stay somewhere else if you want to have a comfortable stay somewhere
Never any hot coffee for the continental breakfast. And I have a 7-year-old son that were recently having to stay here for a bit. So that something he looks forward to. There's mold in some of the rooms, this place is literally falling apart.
Business response:
Dear Ernan, We're sorry the property did not offer the consistency and comfort your family needed. Missing out on something your son enjoys, along with the condition of certain areas, is not the experience we want anyone to have. The concerns you've raised have been noted and will be shared with our team. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences. Sincerely, Hotel Management
The rooms have look nice and clean but the hotel is known as a a place for drugs and violence
Business response:
Dear Regina, We appreciate you taking the time to share your feedback and understand your concerns. Maintaining a safe and comfortable environment for all our guests and employees is our primary focus, and we do not condone any illegal activities, as mentioned. It's reassuring to know that the room met your expectations in terms of cleanliness and presentation. Feedback like yours helps in our ongoing efforts to ensure guests feel at ease throughout their stay. We wish you all the best with your travels. Sincerely, Hotel Man... read more
Pets where barking late hours of the days had a staff tell me I can only have so many mini muffins for breakfast.internet went out for two days. Over all I won't be staying there anymore.
Business response:
Dear Guest, We’re sorry your stay was disrupted by noise, limited breakfast options, and internet outages. That’s certainly not the experience we want for our guests. While our team does follow set guidelines for breakfast items and pet policies, we understand how these things can impact your comfort, especially when compounded by service interruptions. We’re reviewing these concerns internally to see how we can better support guests moving forward. Please accept our apologies, and we hope you will give us another chance to ... read more
Booked a king room a dew days in advance, then was told that all king rooms are booked when i got there. Room was filthy with broken window shades, broken ac. Swapped to another room, stained sheets, earrings and hair extensions on the floor. Neighbor was smoking weed and yelling on the phone all night, all around rough experience
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not reflect the standards we aim to maintain. Your comments regarding the room condition and overall environment are concerning, and we understand how this impacted your comfort. Please know that we take matters like these seriously and are working with our team to ensure a better experience for future guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience... read more
Tenía reservación confirmada y cuando llegué al hotel no había cuartos disponibles pero me reembolsen enseguida
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely regret the inconvenience you experienced upon arrival. While we’re glad the refund was handled promptly, we understand how disappointing it must have been not to receive the accommodation you had arranged. Your feedback is important, and we’re taking steps to improve communication and availability to avoid such situations in the future. We appreciate your understanding and hope to have the opportunity to welcome you another time. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Houston - Baytown
How is Extended Stay America - Houston - Baytown rated?
Extended Stay America - Houston - Baytown has a 3.6 star rating with 441 reviews.
When is Extended Stay America - Houston - Baytown open?
Extended Stay America - Houston - Baytown is open now. It will close tomorrow at 12:00 a.m.