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Extended Stay America - Houston - Baytown
- Hotels
- Baytown, TX
About this business
Location details
7212 Eastpoint Blvd, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bas
Business response:
Dear sudip, We value every guest's input, as it helps us identify areas for improvement. While your comment is brief, we’d be happy to understand more about your experience to ensure we meet your expectations on your next visit. Please feel free to share additional details so we can address any concerns. Your satisfaction is important to us, and we look forward to welcoming you back for an improved stay! Sincerely,Hotel Management
None of the amenities listed in the description actually existed. The hotel common area was dirty and despite being ano smoking accommodation people smoked in their rooms. Homeless people in the parking lot at night made it feel not safe.
Business response:
Dear Veronica, Thank you for your feedback. We sincerely apologize for the issues you encountered, including the discrepancies with the amenities and cleanliness concerns. Although smoking is permitted in designated areas, it should not affect our non-smoking guests' comfort. We take these matters seriously and are committed to making improvements. Additionally, we prioritize the safety and security of our guests and have a dedicated security team in place. Thank you for bringing this to our attention. We hope you will consi... read more
Horrible this was place overbooked, came in late after paying for the room in order to secure the reservation but they had sold our room.
Business response:
Dear Sergio, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
customer service was trash. canceled my room. kept transferring and getting hung up on. Wouldn't help. No answers. paid in full and they cancel my room hours before check in. you'd be better off sleeping in a tent
Business response:
Dear Cara, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
They gave us a room that was just flooded the day before, floors was wet, front desk staff was crying and having anxiety attacks everyone was confused. They gave our original booked room to Someone else even though we had reservations. Myself and about 15 others made reservations and they couldn’t accommodate us we was told room they had left was dirty and they didn’t have staff to clean them they can only give us a mop and bedding to put on ourselves. I asked for a refund was was told I would have to call a number. Still no... read more
Business response:
Dear Terrance, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Baytown
How is Extended Stay America - Houston - Baytown rated?
Extended Stay America - Houston - Baytown has a 3.7 star rating with 489 reviews.
When is Extended Stay America - Houston - Baytown open?
Extended Stay America - Houston - Baytown is open now. It will close tomorrow at 12:00 a.m.