This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Baytown
- Hotels
- Baytown, TX
About this business
Location details
7212 Eastpoint Blvd, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again A whole entire firearm came missing from my room an the manager informed me she would check the cameras but never got back to me about anything. And then the staff just be trying to wall in people's room to ask them if they extending or leaving. Obviously if I don't check out by 11 then I am staying so what are you knocking on the door for. Always have that silver thing up cuz they can't get in like that.
Business response:
Dear Jatessa,Thank you for sharing your experience. We are dedicated to creating a safe and welcoming environment for all our guests. Sometimes, maintaining this standard requires us to make difficult decisions. When a guest's behavior or circumstances affect the comfort and well-being of others, we must take appropriate action to ensure a positive experience for everyone. Our team approaches these situations thoughtfully and with the utmost professionalism. We appreciate your understanding and wish you all the best in your ... read more
The staff was friendly with an easy check-in process. However, you can hear when people are walking down the hallway and talking. There was no iron & ironing board located in the hotel when I asked, and the smell of the elevator and hallway wasn't pleasant. I have no plans of returning to this hotel even though it was a short stay.
Business response:
Dear Sania,Thank you for sharing your experience. While it’s wonderful to hear that the staff and check-in process met your expectations, it’s unfortunate that other aspects of your stay fell short. Guest comfort is a priority, and feedback like yours helps identify areas for improvement. Your concerns will be addressed, and we appreciate the opportunity to enhance future stays.Sincerely,Hotel Management
Get a bell. The front staff at night is never at the front.
Business response:
Dear Allison,We apologize for the inconvenience you experienced during your stay. It's essential for our staff to be readily available to assist guests, and we regret that this wasn't the case during your visit. Your feedback is valuable, and we'll address this concern with our team to ensure we can provide more efficient service moving forward. Thank you for bringing this to our attention. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.S... read more
Hotel of Shane
Business response:
Dear Malik,We’re truly sorry your experience left you feeling this way. Providing a welcoming and comfortable stay for all our guests is our priority, and it’s disappointing to know we fell short of delivering that during your visit. Feedback like yours helps us identify areas that need improvement, and we are committed to addressing any concerns to ensure a better experience moving forward. Thank you for taking the time to share your thoughts. We do hope you will stay with us another time so we can provide you with a much m... read more
The smell of the room was terrible!! Smells like cat pee and the room was disgusting. Was not cleaned at all
Business response:
Dear Travis,We sincerely apologize for the unpleasant experience you had during your stay. The cleanliness and comfort of our rooms are important to us, and we regret that we did not meet those standards. Your feedback is valuable, and we will address this with our team to ensure this issue does not happen again. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Baytown
How is Extended Stay America - Houston - Baytown rated?
Extended Stay America - Houston - Baytown has a 3.7 star rating with 489 reviews.
When is Extended Stay America - Houston - Baytown open?
Extended Stay America - Houston - Baytown is open now. It will close tomorrow at 12:00 a.m.