This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Baytown
- Hotels
- Baytown, TX
About this business
Location details
7212 Eastpoint Blvd, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell of the room was terrible!! Smells like cat pee and the room was disgusting. Was not cleaned at all
Business response:
Dear Travis,We sincerely apologize for the unpleasant experience you had during your stay. The cleanliness and comfort of our rooms are important to us, and we regret that we did not meet those standards. Your feedback is valuable, and we will address this with our team to ensure this issue does not happen again. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Bas
Business response:
Dear sudip, We value every guest's input, as it helps us identify areas for improvement. While your comment is brief, we’d be happy to understand more about your experience to ensure we meet your expectations on your next visit. Please feel free to share additional details so we can address any concerns. Your satisfaction is important to us, and we look forward to welcoming you back for an improved stay! Sincerely,Hotel Management
None of the amenities listed in the description actually existed. The hotel common area was dirty and despite being ano smoking accommodation people smoked in their rooms. Homeless people in the parking lot at night made it feel not safe.
Business response:
Dear Veronica, Thank you for your feedback. We sincerely apologize for the issues you encountered, including the discrepancies with the amenities and cleanliness concerns. Although smoking is permitted in designated areas, it should not affect our non-smoking guests' comfort. We take these matters seriously and are committed to making improvements. Additionally, we prioritize the safety and security of our guests and have a dedicated security team in place. Thank you for bringing this to our attention. We hope you will consi... read more
Horrible this was place overbooked, came in late after paying for the room in order to secure the reservation but they had sold our room.
Business response:
Dear Sergio, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Baytown
How is Extended Stay America - Houston - Baytown rated?
Extended Stay America - Houston - Baytown has a 3.6 star rating with 441 reviews.
When is Extended Stay America - Houston - Baytown open?
Extended Stay America - Houston - Baytown is open now. It will close tomorrow at 12:00 a.m.