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Extended Stay America - Houston - Baytown
- Hotels
- Baytown, TX
About this business
Location details
7212 Eastpoint Blvd, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok Nice hotel but does not serve conventional breakfast like most hotels.. overall stay was cool
Business response:
Dear Sade, Thank you for your positive feedback on your stay at Extended Stay America. We're delighted you enjoyed your experience. While our breakfast offerings may differ, we appreciate your understanding. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management
Hall way carpet is too old with an odor.. Next door a dog was backing almost all the night i stayed there.
Business response:
Dear Guest, We’re sorry to hear that you felt disrupted and uncomfortable during your visit, and we appreciate you bringing these concerns to our attention. We sincerely apologize for the smell you noticed in the hallway carpeting and for the condition of those areas, which do not reflect the level of upkeep we strive to maintain. In addition, we regret the disturbance caused by noise from a neighboring room, as a restful environment is essential for a pleasant time with us. Your feedback has been noted and is being reviewed... read more
The breakfast it’s very bad it’s not breakfast just coffe
Business response:
Dear Guest, We truly regret that the morning offerings did not meet your expectations, and we understand how disappointing it can be to start the day without the variety and quality you were hoping for. Feedback such as yours is essential, as it provides valuable insight into our guests’ experiences and preferences. We sincerely hope you will consider visiting again so we may provide a more satisfying breakfast in the future. Sincerely, Hotel Management
It felt very dirty and rundown. Staff was nice though. Floors in room was greasy and there was a roach crawling in the bathroom! I wouldn’t stay here again….
Business response:
Dear Guest, Thank you for sharing your thoughts with us. While we’re glad to hear you felt welcomed by our team, we’re sorry to learn that other parts of your visit didn’t feel as they should. Please know that your experience is not what we strive to deliver, and your comments will be carefully reviewed so we can make sure the right attention is given. We truly appreciate you taking the time to let us know, and we hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
Only 2 out of 5 washing machines working. Residents here say it's been like that for months. Yesterday, elevator went out of service. Still out of service now.
Business response:
Dear Guest, We are truly sorry for the inconvenience you experienced with the laundry machines and understand how frustrating it must have been. We also regret the elevator issues you faced, and we appreciate your patience. Your feedback has been shared with our team for immediate attention. We appreciate you bringing this to us and hope to provide a more seamless visit moving forward. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Baytown
How is Extended Stay America - Houston - Baytown rated?
Extended Stay America - Houston - Baytown has a 3.7 star rating with 489 reviews.
When is Extended Stay America - Houston - Baytown open?
Extended Stay America - Houston - Baytown is open now. It will close tomorrow at 12:00 a.m.