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Extended Stay America - Houston - Baytown
- Hotels
- Baytown, TX
About this business
Location details
7212 Eastpoint Blvd, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
customer service was trash. canceled my room. kept transferring and getting hung up on. Wouldn't help. No answers. paid in full and they cancel my room hours before check in. you'd be better off sleeping in a tent
Business response:
Dear Cara, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
They gave us a room that was just flooded the day before, floors was wet, front desk staff was crying and having anxiety attacks everyone was confused. They gave our original booked room to Someone else even though we had reservations. Myself and about 15 others made reservations and they couldn’t accommodate us we was told room they had left was dirty and they didn’t have staff to clean them they can only give us a mop and bedding to put on ourselves. I asked for a refund was was told I would have to call a number. Still no... read more
Business response:
Dear Terrance, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Business response:
Please let us know why your experience with us did not go well so that we can improve on our services. We hope to earn your business again in the future.
Nasty rude disrespectful condescending unprofessional unpleasant unacceptable
Business response:
Dear Ivan, First of all, we apologize for the behavior of one of our associates and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
You all canceled my reservation without notice and still billed my card.
Business response:
Dear Quinten, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Baytown
How is Extended Stay America - Houston - Baytown rated?
Extended Stay America - Houston - Baytown has a 3.6 star rating with 441 reviews.
When is Extended Stay America - Houston - Baytown open?
Extended Stay America - Houston - Baytown is open now. It will close tomorrow at 12:00 a.m.