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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s not the worst. The bed had stains and hair all over the covers of a “freshly made” bed. There were no towels and there was pee all over the floor of the bathroom by the toilet. Someone else’s underwear was left in the room as well and when I got to my room initially it was already open and unlocked
Business response:
Dear Guest, please accept our apologies for not providing the impeccable accommodations you should have received, and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we apologize for any oversight by the housekeeping staff. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels. Sincerely, Hotel Management
Water damage The bathroom cabinets had some water damage around the fake drawer panels
Business response:
Dear John, thank you for the wonderful rating. We are glad that, overall, you were pleased with your stay. However, we hope you will accept our apologies that maintenance issues in your bathroom inconvenienced you. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management
This a much older property and ownership has not invested in upgrading it at all. It was clean. The rate was very reasonable but I had hoped to be pleasantly surprised by the property (I wasn't). They took at $25 charge against my credit card for incidentals. I had none, but one week later it still has not been refunded. They can charge in a day, but a refund take over a week. Really!!! Next time I will pay a few dollars more and stay someplace that can enjoy!
Business response:
John, thank you for staying with us and for your candid review. We are glad you were pleased with our well-kept accommodations and that you had a pleasant stay overall. However, we regret not meeting your expectations and apologize for the inconvenience you are experiencing regarding the incidentals. Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We hope you will give us a second chance to deliver the type of experience you should always expect... read more
Great location, room, & friendly staff. Will definitely stay here again.
Business response:
Dear Jarrod, thank you for choosing to stay at Extended Stay America during your recent visit to the city. We are delighted to read you had an enjoyable, comfortable stay, and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
so far so good
Business response:
Rommel, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Staff was great. Amenities were the best tv, ac, full refrig, stove top cooking, microwave, excellent tv channel selection, and clothes hangers. Great location.
Business response:
Dear Arthur, all of us here at Extended Stay America are thrilled to read you loved your stay with us! Thank you for sharing your excellent comments. We appreciate you mentioning how convenient it was to have a refrigerator, microwave, coffee pot, etc., in your suite, as this is an essential feature for many travelers staying multiple nights. We think we provide our guests with the perfect home away from home, and we are glad you agree! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, ... read more
Todo vien
Business response:
Sandra, thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 4.2 star rating with 1,374 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.