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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Leslie was wonderful
Business response:
Dear Michelle, we are thrilled to know you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Leslie; we will surely share your compliments with the team. We hope to see you again soon! Sincerely, Hotel Management
Everything Was Clean
Business response:
Dear Gerrin, we want to thank you for staying with us at Extended Stay America. We are thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to Uptown. Have a wonderful day, and travel safely. Sincerely, Hotel Management
The location of the hotel in autumn is convenient, the staff is very friendly, but the rooms do need to be better. there was no hair dryer in the bathroom, the phone wires were broken and the key to the doors wouldn't open them. it took a lot of effort and time to open the door
Business response:
Dear Nadire, thank you for your recent review. It's nice to know you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location near restaurants and shopping, so we're happy it worked out well for you. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We look forward to having you as our guest whenever your travels bring you back to the city. Travel Safe! Sincerely, Hotel Management
It’s not the worst. The bed had stains and hair all over the covers of a “freshly made” bed. There were no towels and there was pee all over the floor of the bathroom by the toilet. Someone else’s underwear was left in the room as well and when I got to my room initially it was already open and unlocked
Business response:
Dear Guest, please accept our apologies for not providing the impeccable accommodations you should have received, and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we apologize for any oversight by the housekeeping staff. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels. Sincerely, Hotel Management
Water damage The bathroom cabinets had some water damage around the fake drawer panels
Business response:
Dear John, thank you for the wonderful rating. We are glad that, overall, you were pleased with your stay. However, we hope you will accept our apologies that maintenance issues in your bathroom inconvenienced you. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 3 star rating with 2,716 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.