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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was comfortable. Had issues with the door lock, but functioned.
Business response:
Ron, thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management
For the price it was fine but a lot of things broken. TV didn’t work. No pans, dishes, cutlery or cups. Had to ask.
Business response:
Celeste, thank you for choosing our hotel and taking the time to share your review. We never want to disappoint our guests and regret not meeting all of your expectations. We are sorry for the issues you faced during this visit and are grateful for your patience. We hope to have another opportunity to welcome you back whenever you are in the area. Sincerely, Hotel Management
Appearance needs attention. A/C should work in the lobby & hallways. More staff to prevent guests from waiting too long, most are tired from traveling and do not want to wait while ALL staff is elsewhere other than checking guests in.
Otima localzaçao Razoavel, boa localizaçao, bom custo beneficio
Business response:
Plinio, thank you for being our guest. We are glad your visit to us was pleasant and that you found us to be good value. It is also delightful to know that you loved our location. We enjoyed having you at our hotel and hope to see you again soon. Sincerely, Hotel Management
Bien en general. El personal del hotel no es muy amable. Aún no me devuelven el depósito de $25 USD
Business response:
Jose, thank you for taking the time to review our hotel. We are glad you had a pleasant stay overall. However, we apologize for the service issues you experienced. We will address this with the appropriate individuals and take the necessary actions to elevate our service levels. We also want to share with you that any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We hope to have the opportunity to make your next stay with us outstanding in every r... read more
Limpieza y estado de las instalaciones
Business response:
Jose, thank you for being our guest and posting your feedback. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We will discuss it with our housekeeping associates appropriately. We hope you had an overall enjoyable stay and you will consider giving us another opportunity to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 3 star rating with 2,716 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.