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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
FYI My arrival date was June 18 I was currently in room 207 the toilet was clogged the bathroom door latch wouldn’t lock it was stains on a pull out sofa mattress stains on pillow with stains on the carpet the TV stand was dirty remote control was dirty living room table was dirty The desk agent key wouldn’t work so I have no towels the first night I was only provided two sheets for the pull out sofa they had no blankets no pillows first night was awful they offered me a half a rate due to the inconvenience I moved to room 2... read more
Business response:
Lucretia, thank you for your review. We are sorry for the cleanliness and maintenance issues you encountered in your initial suite. Your comments will be shared with the appropriate team members to address the problems you outlined. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
No respetaron mi reservación Reserve y pague una habitación con dos camas y cuando llegue hacer check in me dijeron q solo tenían habitaciones de una cama,
Business response:
Itzel, thank you for your review. We are sorry that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We appreciate your positive rating, and we hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
I booked this as it was right next to where my 9am consular meeting was. I also booked it because it advertised as breakfast included because I knew time would be tight. Then I arrived, and there was no breakfast. To make matters worse, my flight delayed about 3 hours so I arrived at 2am, still having some work to do, a 7am wakeup call, and no breakfast easily accessible. Ended up chugging a large iced coffee from starbuck's at noon. If you are not doing breakfast it's good to toggle that off so it's not false advertisement.
Business response:
Thank you for being our guest. We regret your disappointment with our grab-and-go breakfast not being available during your visit. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Todos los servicios de acuerdo a lo esperado
Hotel muy bien ubicado, en una zona muy bonita; sin embargo esta algo descuidado y por pandemia está cerrado el restaurante ademas de que para que te hagan el aseo a la habitación tienes que llamar para pedirlo.
Business response:
Thank you for sharing your feedback with us. Although you liked our convenient location and had an overall satisfactory stay, we regret the inconvenience you had due to our housekeeping policy. We hope you will allow us to host you on your next trip to our area. Sincerely, Hotel Management
Basic room and servicies. Great location
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you liked our ideal location and were impressed by the service provided by our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Houston Great place to stay if you are just looking for a place to sleep, shower and rest after roaming around Houston free parking on site centric location
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 4.2 star rating with 1,374 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.