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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not again It took about 10 minutes for someone to finally come to the front desk to check in. The room flooring was lifting in the kitchen and bathroom. It was a good rate for the area but definitely won’t book here again.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Also, your concern regarding your room will be shared with the team so that corrective measures can be taken. We are grateful for your patience and hope you will revisit us on your next visit to the are... read more
Hotel stay It was actually really good, I would stay here again and it was close to everything that I needed and wanted to do
Me gusta que esta cerca del centro comercial y es muy accesible
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our ideal location. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Loved it The room was big, bed comfy, tv actually worked, great lighting and away from noise.
X Buen lugar.
Business response:
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
No respetaron mi reservación Reserve y pague una habitación con dos camas y cuando llegue hacer check in me dijeron q solo tenían habitaciones de una cama,
Business response:
Itzel, thank you for your review. We are sorry that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We appreciate your positive rating, and we hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
FYI My arrival date was June 18 I was currently in room 207 the toilet was clogged the bathroom door latch wouldn’t lock it was stains on a pull out sofa mattress stains on pillow with stains on the carpet the TV stand was dirty remote control was dirty living room table was dirty The desk agent key wouldn’t work so I have no towels the first night I was only provided two sheets for the pull out sofa they had no blankets no pillows first night was awful they offered me a half a rate due to the inconvenience I moved to room 2... read more
Business response:
Lucretia, thank you for your review. We are sorry for the cleanliness and maintenance issues you encountered in your initial suite. Your comments will be shared with the appropriate team members to address the problems you outlined. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 3 star rating with 2,716 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.