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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was fine, the tub was dirty and the bed spread was too thin, so I was cold all night. Although the ac temperature was only at 70 degrees, so that means ac works well.
Business response:
Thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we apologize for the cleanliness issue. We will discuss this with our housekeeping team to be more diligent. We are also sorry for the disappointment with the bedspread. Your rating is appreciated, and we hope to provide you with a better stay in the future. Sincerely, Hotel Management
Ok place Hotel needs to be updated. But it was ok for what i needed it for the price.. i just remember when extended stays first went into business. They was very nice . Now they are outdated.
Business response:
Elizabeth, thank you for choosing Extended Stay America once again. We are glad you had an overall pleasant stay and found us to be a fair value. Your comments have been shared with the appropriate individuals in our organization as we begin formulating plans for future updates. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Business response:
We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
What I expected They put me in the very same room I asked them not to put me in the last time I stayed there that had mold underneath and practically everywhere from the HVAC unit to the toilet to the shower with little to no effort upon the failure of trying to hide it by maintenance very visually and apparently putting this tape to cover up the openings on the floor I arrived at 10:30 after some slight miscommunication with hotels.com which they did correct my booking date was off by day the gentleman who who does deserve ... read more
Business response:
Thank you for returning to our hotel and for your detailed review. We apologize for the issues you had during your previous visit not being rectified. We want to deliver a comfortable experience for our guests, and we assure you that we will discuss your comments with our Housekeeping and Maintenance departments. On a positive note, we are glad you liked the service delivered by some of our associates. We want to gain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Very clean easy to navigate... loved the room and the staff was polite and efficient
Business response:
It was a pleasure to read your five-star review of Extended Stay America. We are thrilled to know you loved your clean suite and liked the service delivered by our courteous associates. We also appreciate your comments regarding our location. Thank you for being our guest, and we look forward to hosting you soon, Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 4.2 star rating with 1,374 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.