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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very clean inside and outside , a lot of cameras on property to keep vehicles safe The parking area is well lit, the doors are locked, you cannot go in and out without your pass
Business response:
Frayda, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Back entrance The exit and entrance needs to be updated. There's only one way out and traffic is crazy
Business response:
Thank you for taking the time to share your feedback. We are pleased you had an overall enjoyable time with us. That said, we have taken note of your observation. It was good to have you here, and we hope to welcome you again soon. Sincerely, Hotel Management
Sucio, botes de basura en área común llenos, instalaciones descuidadas y la habitación con aroma desagradable
Business response:
Gema, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival and for the cleanliness issues you encountered. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
My room was not that clean. I found a bra underneath the recliner chair; bathtub was broken; carpet was peeling away from baseboard & toilet had clear
Business response:
Thank you for evaluating your recent stay with us. We are sorry for the disappointing stay you had with us and apologize for the inconvenience you experienced due to the mistakes made when servicing your guest room. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments with our maintenance team regarding the concerns you outlined and make sure the problems are fixed immediately... read more
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 3 star rating with 2,716 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.