This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room was so moist water was in hanging art under glass. Late check in was with cleaning lady and she was very unprofessional. Most staff I came across was very nice but not the most professional. I was staying for a surgery and recovery and needing to be sure I had clean sheets and towels daily which they do not love to do for you. Luckily I had family to get them for me from desk when needed. Had to ask for dishes which took a couple tries to get them all. Was a hassle getting toilet paper so we just bought our own. N... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Tiene una excelente ubicación muy bien precio y también servicio
Business response:
Thank you for the glowing review of Extended Stay America. It is our goal to deliver great value at a fair price. We believe that excellent customer service and our prime location make us an amazing choice. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Bad air conditioner the rest is Ok Every thig else good enough for rate
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us and liked our affordable rates, we are sorry for the issue you had with the HVAC unit and regret the inconvenience caused. We have alerted our maintenance team about it, and they are checking it immediately. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Someone was sleeping in the hallway on the 3rd floor and laying on their backpack. Small ants were on the bar in the kitchen area. The bathroom door would not close. People in the room next to me got into a fight in the middle of the night.
Business response:
Thank you for being our guest. We are sorry for the noise issue you experienced and apologize for the problems you encountered in your room. Your feedback has been discussed with our housekeeping and maintenance department to improve our service levels moving forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 4.2 star rating with 1,375 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.