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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I chose this property with the idea that I could have meals in the room. There were no pots or pans or dishes in the room, and no silverware. Not even any paper plates or plastic silverware! Extended Stay America is supposed to be for longer stays, but this room could not accommodate a longer stay. I am glad that I only stayed one night.
Business response:
Dear Darline, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We will share your feedback appropriately and would love to host you again on your next visit to the area.Sincerely,Hotel Management
Decent place.
Business response:
Dear Andy, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to welcome you back in the future. Sincerely,Hotel Management
I love to go in with Expedia because they make sure that you're okay every time
Short of cleaner services, Staff is rude , but managers know how to do their job . AC very noisy in room . Check out fast but check in so bad !
Business response:
Dear HAI, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please allow us to rework the missed areas and serve you better on your next visit.Sincerely,Hotel Management
The hotel need updates, several in functionality l, entry door glass broke for all through my stay , smoking of illegal substances smell all over. At check in my tub and counter was dirty I asked for it to be cleaned, the front desk laughed at me and stated it was the cleanest room they have .?
Business response:
Dear Michael, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Please be assured we are looking into the matter. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and pro... read more
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 3 star rating with 2,716 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.