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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Patricio, We are pleased to receive your generous rating for Extended Stay America. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Hotel Management
5️⃣✨⭐⭐ EXTREMELY COMFORTABLE 🤘😁🤘
The bed was comfy, hall way had bad smell.
Business response:
Dear John, Thank you for your positive feedback. It is nice to learn that you had a satisfactory time here and were pleased with the comforts of the bed in your suite. However, we are sorry for not meeting all your expectations regarding the cleanliness of the hallway. We will discuss this with the team and ensure they are taken care of on a priority basis. Please allow us to serve you again, and we wish you another pleasant stay!Sincerely,Hotel Management
Good
Business response:
Dear Alaa, Thank you so much for your positive review. We are glad that everything went well during your stay, and that made for a memorable experience with your recent accommodation with us. Please return to Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
Me parece bien por el precio, la habitación es limpia, cuenta con cocineta, solo tiene algunos detalles cosmeticos minimos que necesitan atender En general esta muy bien para el precio
Business response:
Dear Carlos, Thank you for your kind feedback! We are glad to hear that you found your stay to be of good value and appreciate the cleanliness and convenience of the kitchenette. However, we are sorry for the disappointment with the upkeep of the property and have noted your remarks to share them with the concerned team to address those. We are happy you had a positive experience overall and hope to welcome you back soon at Extended Stay America!Sincerely,Hotel Management
That’s outstanding customer service by ASHA at the front manager Stacey. This is a great location. It’s very quiet and safe and these two individuals provided great friendly and welcoming customer service.
Multiple facilities in the room were broken, such as lights, Door lock. There was nobody when I was checking out in the counter. And overall, there was a cleanliness issue across the hotel.
Business response:
Dear Md Nazmus, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Our front desk team is always available to assist you with anything while you are our guest, but we regret not giving a satisfactory resolution when you approach the team. Your feedback is valuable, and we will take steps to ensure a more peaceful ... read more
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 3 star rating with 2,716 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.