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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location property desperately needs to be remodeled every thing is old and musty
Tv didn’t work had to chance rooms , no Mattress in Sofa but other than dat No complaints I enjoyed my stay . & will book again
Hotel and stay were nice, but the staff do a poor job of keeping track of room availability. Less than 15 minutes after I arrived into my room after checking in, the staff member that checked me in, entered my room while I was in there unpacking, to see if the room was empty. He then closed the door and said he was sorry. The day of my check out, before 10am, another guest opened the door to my room as I was packing my belongings for the day. He showed me his key with my room number on his card and apologized and he returned... read more
Business response:
Dear David, Thank you for choosing Extended Stay America. We're particularly pleased that you enjoyed your stay. We have noted your feedback about our staff and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management
It was manageble but wish the hotel was more clean The community service was a 10/10 but it was not as clean as it should have been. The tub and refrigerator were super dirty. My cousin and I had to clean it down ourselves and the sink for out first room was leaking so we had to go to another room on the first night.
Business response:
Dear Lonise, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
then rooms was ok, room size are goods but the towels sheet carpet and other things were dirty The house keeping came only once x week ( and we needed to ask and push to clean ) when was expected to get daily service the staff was really nice but they didn't have any 3JU=[]]]]]]]V 90P
Business response:
Dear Michele, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Considering positive highlights, please return, and we welcome you for a better experience.Sincerely,Hotel Management
Excellent service from Robert n diamond! Diamond and Robert r the bestest staffs, they r the sweetest n most understanding! Who reports to work on a Friday on a holiday week earlier than usual to listen to my needs. It’s Robert n diamond! Really appreciate their service n gg the extra mile making a difference in our stay. Lots of love to them both! Rooms r currently gg through major renovation, stay tune for better stay experience.
Business response:
Dear James, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Diamond and Robert; we'll gladly share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management
Breakfast was not served due to Holiday season but on the portal it said breakfast included.
Business response:
Dear Sameer, Thank you for sharing your experience. We regret any disappointment you experienced due to our breakfast options. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We value your feedback, and we take it to heart. Thank you for staying with us while visiting the area, and we hope to have another occasion to host you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 3 star rating with 2,716 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.