Extended Stay America - Houston - Galleria - Uptown

Business response:

Dear Jose, Thank you for your feedback. We're pleased to hear that your stay was satisfactory. We are always striving to improve and provide an exceptional experience for our guests. Your comments are invaluable to us as we continue to make enhancements. We hope to have the opportunity to host you again and exceed your expectations next time.Sincerely,Hotel Management 

Business response:

Dear Zuleika, Thank you for taking the time to share your wonderful experience with us! We are thrilled to read that our hotel exceeded your expectations and that you loved the caring hospitality shown by our team. Our team endeavors to go above and beyond to ensure our guests have an exceptional experience, and we will certainly relay your compliments to them. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Mohammad, We appreciate your feedback regarding your recent stay with us. While we are pleased to hear that you found the price satisfactory, we apologize for any shortcomings you experienced with cleanliness in the common areas and the issues with the locks in your initial room. Rest assured, we take your comments seriously and will address these concerns promptly to enhance the overall guest experience. We are glad our team was able to assist you in finding a room with adequate WiFi signal. Your satisfaction is import... read more