Extended Stay America - Houston - Galleria - Uptown

Business response:

Dear Kriztell,Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Our front desk team is always here to assist you. Apart from this, we hope you were pleased with our location and ha... read more

Business response:

Dear Patricio, We are pleased to receive your generous rating for Extended Stay America. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for your positive feedback. It is nice to learn that you had a satisfactory time here and were pleased with the comforts of the bed in your suite. However, we are sorry for not meeting all your expectations regarding the cleanliness of the hallway. We will discuss this with the team and ensure they are taken care of on a priority basis. Please allow us to serve you again, and we wish you another pleasant stay!Sincerely,Hotel Management 

Business response:

Dear Alaa, Thank you so much for your positive review. We are glad that everything went well during your stay, and that made for a memorable experience with your recent accommodation with us. Please return to Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Carlos, Thank you for your kind feedback! We are glad to hear that you found your stay to be of good value and appreciate the cleanliness and convenience of the kitchenette. However, we are sorry for the disappointment with the upkeep of the property and have noted your remarks to share them with the concerned team to address those. We are happy you had a positive experience overall and hope to welcome you back soon at Extended Stay America!Sincerely,Hotel Management