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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel need updates, several in functionality l, entry door glass broke for all through my stay , smoking of illegal substances smell all over. At check in my tub and counter was dirty I asked for it to be cleaned, the front desk laughed at me and stated it was the cleanest room they have .?
Business response:
Dear Michael, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Please be assured we are looking into the matter. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and pro... read more
Short of cleaner services, Staff is rude , but managers know how to do their job . AC very noisy in room . Check out fast but check in so bad !
Business response:
Dear HAI, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please allow us to rework the missed areas and serve you better on your next visit.Sincerely,Hotel Management
Great hospitality
Business response:
Dear Jay, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management
10/10
It’s ok if you just need a place to sleep, property could use renovations, and a bit more maintenance around the property should be fine
Business response:
Dear Marco, We are glad you stayed with us and appreciate the review. It is good to know your overall stay was pleasant. We are sorry your suite did not meet your expectations. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return... read more
OTC 2023
Business response:
Dear PAULO, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience for which we are known. We hope you will give us another opportunity to gain your trust.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 4.2 star rating with 1,374 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.