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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not up to Holiday Inn standards This extended stay hotel room had no dishes, cooking equipment or even a microwave in the kitchenette. The ac had to be turned off and then back on three times during the night because it stopped cooling the room. I know it is November but it is still almost 90 degrees in Houston. The curtains on the window were coming off track and did not close completely.
Business response:
Barb, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
You need to bring everything I was surprised to learn that the hotel did not provide anything past the very basic minimum. There is no hairdryer, no ice bucket, no hangers for the closet, no dishes for the kitchen, no cooking utensils or pots or pans. It was just the naked room with beds and sheets, and towels and a TV. If you go there for an extended Stay, bring everything. Another thing, the ad said I would have a skyline view, however I was on the first floor looking into the parking lot.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We would also li... read more
Only if it’s strictly necessary Not a nice hotel but its well located. I was there two nights and the house keeping did not even clean nor organized my room. Lobby had a really bad smell.
Business response:
Jose, thank you for being our guest and for taking the time to give us your feedback. We're delighted your stay was mostly positive although we do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. Sincere... read more
broken shower upon checking in the staff made us leave and come back said she lost track of time and did not have rooms ready yet for check in. Upon getting in room found numerous items inoperative the frig doors were swapped with the opening handle on the wrong side making it very difficult to open. The control handle for the shower was broken and the water ran in the tub the complete stay. I notified the staff and nothing was accomplished while i was there nor was i offered to move rooms even.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We regret the issues you encountered in your room and our staff was unresponsive to your needs. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Convenient but dirty and dingey Had to switch rooms due to poor working condition of AC and of bathroom. Internet upgrade unsatisfactory. Bed and linens were not comporatble
Business response:
I apologize for the disappointing stay you had with us. We are extremely sorry for the issues you encountered in your room and the inconvenience it caused. Your concerns have been shared with my maintenance team to take corrective actions immediately. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Place where party people stay. The hotel was understaffed and the bathroom had the bathtub cover breaking away. Their we're Burns stains in the kitchen and the dressers and dried on food and glue on them. The hotel itself is in a great location but gets the party crowd needing somewhere to stay to be close to parties. We had fights, loud music, rude guest, mad overnight desk worker, and people using their cars to block the entrance. Not worth the price.
Business response:
We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We hope you will consider giving us ... read more
Sucio, viejo con olor a humedad El hotel si. Servicio de limpieza diaria, sucio las alfombras sin limpiar, viejo en general, olor a humedad,
Business response:
We apologize for not meeting your expectations for a great experience. Your feedback is important to us and is shared with appropriate members to ensure they provide much better services moving forward. Please note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Amit, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Was not comfortable staying in this room. It was dirty and had bed bugs!
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.