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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
price was low but quality horrible we could've stayed at Hotel Derek across the street for an extra $25-30 - bad choice not spending the extra cash. our room had cig burns on counter tops, crappy kitchen area, very old carpet and stained carpet all thru the hallways.
Business response:
Jesse, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management
Not recommended The room was not clean when I arrived. The pillows smell. People were smoking illegal drugs in the hotel and you could smell it in the hallways. I have stayed here twice and neither time was the room clean when I arrived.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
On arrival to check in the clerk stated the computers are re-booting and have to wait 30-45 minuets to check in. This was a big inconvenience wasting 30-40 minuets sitting in the lobby
Business response:
Thank you for taking time to review your stay. We're disappointed that we fell short of your expectations and apologize for the wait time issues you experienced during your stay. We will definitely "step up our game" and hope that we can earn your confidence again. If your travels bring you back to the area. Sincerely, Hotel Management
I was very disappointed with this facility. If stay America is a hotel you’re thinking of booking think again. First of all there was no one at the front desk to help customers. I had to call out and waited for like 10 minutes for someone to help me. Second there is no house keeping service unless you stay for at least 7days. Third you have to bring your dirty towels to front desk to get a new ones. Finally we spent two days without hot water. To top it all off the staff members were unfriendly and rude. I would not recommen... read more
Business response:
Natacha,thank you for being our guest. We are sorry to know you didn’t like our hotel policies and that our facility fell short of your expectations for a perfect stay. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your feedback is important to us, so it has been shared with the appropriate team members in an effort to improve our service levels going forward. Please consider giving us anothe... read more
Staff was horrible I arrived at the hotel and staff told me they were overbooked. They were rude and nonchalant about over booking me. Please don’t give them your time or money
Business response:
Thank you for being our guest. We apologize for the reservation issue and our staff members being rude to you while you were here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Très très moyen avions commende une chambreavec 2 lits avons eu une chambre 1 lit expédia nous facture 2 lits nous sommes très mécontent car pas d autre possibilité sur place
Business response:
Francis, please accept our apologies that we failed to accommodate you with the room of your choice and the inconvenience it caused. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Disappointing hotel If you are looking for an extended stay with services, do NOT stay here. The rooms were old, felt dirty, (outside of refrig dirty), homeless people near by plus NO breakfast just protein bars (when they had them). WiFi didn't work (only if you paid more money); TV was horrible, kept freezing up when it did work and the AC made noise going & off. I left as food as I could - would NOT recommend hotel.
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while being here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Hotel (si así se puede llamar) de mugrosos y... Limpian el cuarto cada 3 días!!!, Te ofrecen desayuno incluido. (y solo dan café y galletas). NO LO RECOMIENDO PARA NADIE! Su publicidad es engañosa... El "hotel" es viejo y con poco mantenimiento.
Business response:
Jack, we apologize that service and facilities were not to your satisfaction. We also regret not meeting your expectations with our hotel policies. We value your feedback as it will help us improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
did not have the room I reserved in January for an April date. Rude front desk and said "Oh well, you reserved with a third party." Hotels.com. I have never had this happen and will NEVER stay at this change again.
Business response:
Pamela, thank you for staying with us and sharing your review. We are sorry about the issues you experienced with your reservation due to the third party website and for the poor service you experienced from our staff. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience to our guests. We hope you will consider giving us another chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.