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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had bad odors and the floor was sticky like never is cleaning.
Business response:
Patricia, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Horrible Sleep
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Room smelled, making noises of appliances, staff didn't get me what I paid for which was a king bed instead had to get a queen . Then I heard from someone that she was sleeping on old dirty sheets so I didn't even remove the top layer of the bed . Place was a mess and a desater.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Drunk threatened me on elevator. Pot was smoked on 4th floor. Cable did not work in first room.
Business response:
Thank you for bringing this to our attention. We take the safety very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Horrible.... Kindly don't book it The hotel had been overbooked. when we went to check in, we were informed that they don't have room for us and they are 12 reservations overbooked. They tried to transfer us to another extended stay hotel in Houston area but 20 min away in suburbs rather than city.... we were told you go this other hotel that they are offering or find another hotel on our own late in eve.... there were 3 to 4 other people who were there with us in the same situation. there was only 1 staff person available i... read more
Business response:
Shashank, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
This was a very bad experience. The first night there was only intermittent internet. The second night there was no service. The staff indicated people were to deal with it "next week" (long after my checkout. Things were so bad that I left the hotel 6 hours early and went to the airport, where I could access their internet. The shower handle was stuck. The first day staff turned it on. The second day, it was stuck again (it never was fixed). Rated staff poorly due to this lack of attention and the internet problem (of cour... read more
Business response:
It's never our intention to disappoint our guests. We apologize for your unpleasant experience and regret the inconvenience these caused. We value your feedback and will use it to make sure so we are more consistent in our service delivery. Please free to reach out to our front desk with your queries and they will be happy to assist you. We hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Room was dirty. Bed bugs found. Staff wasn’t friendly
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature, and have not received any complaints of pests. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.