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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location but not worth the small difference in cost to move to another hotel. Room wasn’t clean and there were small bugs (maybe ants) on the counter. I relocated to another hotel in the area.
Business response:
Thank you for your candid evaluation.We aresorry we failed to provide you the clean suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention.We have scheduled additional treatments so our goal of providing clean suites can be achieved and toprevent this from happening again.We areconfident your experience wil... read more
Bad 2 nites Many room problems this week. Been here before and not many real problems but the past 2 nites were different. I’ll complain and hopefully get some positive action from ESA.
Business response:
Ben, thank you for your recent visit and for your feedback. We are sorry you had a substandard experience this time. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. We hope you will consider this an isolated incident and come back for another stay. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from our brand. Sincerely, Hotel Management
Dismal rooms This should be a nice hotel; however, it is not. It is in a nice location but the rooms are dismal and the furniture looks like it was bought at a used motel sale. I walked in the room to find a yard-long 1 x 2 piece of wood, snapped in two, laying next to the bed. And the owner must be very cost conscious because there is no decent light in the room. It would be impossible to do any work in the room or read. New furniture and rugs and a redo of the cheap cover-up finishes in the bathroom, and this could be a ni... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Could do better on bookings.
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Hotel mediocre Hotel muy básico con cama poco cómoda y olor poco agradable. Servicio mediocre
Business response:
Please accept our sincere apologies for the issues you had with the comfort of your bedding and for the odor issue you experienced while here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We regret and hope you will give us a chance to impress you on a future date. Sincerely, Hotel Management
THE MOST DISGUSTING HOTEL IN THE GALLARIA AREA. FILTHY STINKY REPULSIVE HOTEL I used this hotel as an inexpensive solution for extremely early flight I checked in at 6pm and my flight was for 4am. My bad. - Room RAUNCHES of mothballs, it is so strong it made my suitcase smell and I only stayed one night. - Filthy!! Not just dirty. Kitchenette cupboards are covered in food stains and splashes that have not been cleaned for a very long time you can tell. - Fridge FILTHY the sight of various food splashed up and down plus foo... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the cleanliness issues you experienced. Your comments have been shared with our management team, and we will certainly be addressing these issues with our housekeeping director, as well as our entire cleaning staff. This is not the type of impression we want to leave on our guests, and we hope you will consider giving us another chance in the future. Hotel Managment
Unhappy I've stayed at this location a number of times in the past with no problem until recently the lack of cleanliness this past stay has turned me away from the Extended Stay Family the restroom is usually the cleanest spot in the room yet this location had roaches in the shower which made bathing difficult when I told management she just laughed no apology or offer to relocate to a new room. Not looking for a freebie as I said I am done with ESA just common courtesy.
Business response:
Jason, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
Disgusting This hotel was disgusting. The floors in the "kitchen" were sticky, the comforter had stains on it, the "kitchen" was hardly functionable, and our room didn't get cleaned at ALL during our 3 night stay. The breakfast included was lukewarm coffee and a packet of dry oatmeal. I asked the front desk lady what the cancellation policy was. She was doing something on the computer, and without even looking up, she just said "I don't know, sorry".......I asked if she knew how to find out and she said she would have to cal... read more
Business response:
Rachel, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.