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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived it was to find the front desk person asleep at the desk. I called and yelled and even dropped things to try to wake him up. Multiple people attempted to do the same. We were all thinking we needed to call 911 because we thought there was something medically wrong with him although he seemed to be breathing fine. Finally after a minimum of 20 minutes he woke up. Apologized and attempted to help everyone at the desk. I arrived at my room seemed ok till I looked in the bathroom and the tub had huge cracks in it- ... read more
Definitely a 1 Star Hotel A lot of Blacks just hanging out and lurking outside. I was afraid my car could be broken into.
Not recommend for this hotel Room smell smoked and noise refrigerator. Hallways night too dark
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are thoroughly inspecting our rooms to ensure that everything is functioning correctly and that they are cleaned properly. Thank you very much for your feedback. We hope you give us the opportunity to provide you with a better stay the next time you are in the area.
Nothing to look fwd, only the location. Hotel location is good. But the hotel cleanliness is not good. There were clothes, shoes, toys lying below our bed, from the previous guests in the room.
Business response:
I appreciate you taking the time to write and hope you will accept my apologies for any inconvenience you experienced. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service we pride ourselves in. I will let the housekeeping staff know about your stay, and coach them so this does not happen again. We would love to have another chance to provide you with a better experience the next time you're in town.
Worst Hotel Ever This hotel was a convienient location, so I booked it! What a mistake. The hotel staff was rude at best. I asked to have my room cleaned (at an extra charge) and the room was not cleaned once! The room stank of cigarette smoke, the hallways stank of something rancid. There was nothing about this hotel that I would recommend.
Terrible place This had to be the worse hotel I've ever stayed in. We wanted to check out as soon as we walked it. The fridge was rusted and the still had leftover food from an old guest who stayed in the room before inside. I wouldn't recommend this place to no one!
Only good price Noisy, couldn't sleep, a car had a broken window
Door knob fell off... Door knob fell off. No shampoo and conditioner. (It seems it depends on the room) Hot water run out at night. Smells of mold...
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,144 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.