Extended Stay America - Houston - Galleria Westheimer

Anonymous 

on Expedia

11 years ago

No cups, no utensils, no water, no breakfast,no AC This hotel came equipped with nothing. Should not advertise breakfast. Coffee and apple should be complimentary, that's not a breakfast. Room was hot and humid and never cooled down. Very disappointed. The staff was pleasant though. 

Anonymous 

on Expedia

11 years ago

Ok Helt ok sted, men opplever rommet som litt skittent, feks med gamle flekker på tepper o.l 

Anonymous 

on Expedia

11 years ago

ドライヤーがなかったです。 たまたま、宿泊予定日は、コストが高かったため、場所が良く、コストが安かった為、宿泊しました。部屋は広くまずまずでしたが、洗面所にドライヤーがなかった事、何だか信じられませんでした。フロントにお願いしましたが、スタッフは一人しかいなく、3回催促しましたが、届けて下さらず、直接取りにいきました。 

Wendy 

on Expedia

11 years ago

I was not happy with my stay at this hotel. I stay in hotels often, and this one was lacking! There wasn't a pen or pad of paper to be found, nor any hair conditioner, no lotion, or any direction for TV stations! These may seem like little things, but most hotels always have these items for guests. There was no business office for computer use and printing, and no area to purchase toiletries or necessities. They advertise breakfast...well that consisted of a table with coffee, packaged muffins, when available and small envel... read more

Sheryl 

on Expedia

12 years ago

Close to Galleria I was disappointed when we arrived, I thought I booked an actual suite, living room with sleeper sofa and 2 bedrooms. When I got there the front desk sent me to a regular room with a kitchen, there was maintenance men in there working on the kitchen. One man told me they owned another hotel acroos the street with the room that I was describing. He called and I wasn't booked there. He said they also only had one room like that. I know that was the room description and after 3 days of reviewing hotels, that w... read more

Anonymous 

on Expedia

12 years ago

Houston near Galleria The room was not clean, and it had a strong smell (old - greasy cooking) impregnating the room. Stained pillow covers and sheets, and were not fresh. Nice TV and fresh paint in the room. Slept with my cloths on, and showered somewhere else. 

Anonymous 

on Expedia

12 years ago

The staff were friendly, but this hotel smells all along the corridor. The hotel phones dont work. 

Anonymous 

on Expedia

12 years ago

NEVER AGAIN Computers down - no way to program room key so could not leave my room without a front desk person letting me back in - not their fault but understaffed so it didn't work. Walked in on someone on the first room - second room not cleaned. third room cleaned but not clean. Parking lot security light shines directly in the room on floor 4. Breakfast was terrible. No hairdryers in rooms. Thin walls, can hear EVERYTHING that your neighbor is doing. I will NEVER stay here again