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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was fine. The room was up to date.
Business response:
Jim, thank you for sharing your review of Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your suite. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Good budget hotel
We booked a room super last minute and I was still so pleased with the service that was given. I dealt with two young ladies at the front desk and they were both extremely professional and cordial as can be. They went out of their way to tend to our needs and I am so happy that we decided to go with this facility. Everything about it was amazing. But the service really made the stay worth it.
Business response:
Alejandro, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
The water from the tube didn’t stop running
Great rate & room
Business response:
Randy, thank you for choosing Extended Stay America. We are pleased you enjoyed our stylish accommodations, and we thank you for mentioning what an excellent value we offer to our guests. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
In and out property so much traffic no snow signs can see traffic property smell smoke staff is friendly
Business response:
Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are happy you were impressed with our staff. That said, we are sorry for the inconvenience you had while here, and we look forward to your next visit. Sincerely, Hotel Management
Stank There was a dog who would be in the lobby area, unleashed barking at 7:30a. Was told it was a staff members pet. The room was muggy and smelt of mildew.
Business response:
Thank you for sharing your review. Please accept our apologies for the concerns you had during your stay and the inconvenience they caused. We have shared your comments regarding the noise issue and the cleanliness of your suite with our respective teams to ensure a better guest experience. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
I made the reservation online, but when we got there was overbooked. Smell old and it looked dirty. I was just glad that I tooked my family somewhere else.
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered the issues with our front desk service and also you were not happy with the cleanliness of our hotel. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure no future guest experiences the same. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.