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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Visiting from afar Location is loud and not as clean of a restroom as I would like.
Business response:
Dear Guest, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
I really liked the little kitchen area.
Business response:
Dear Felecia, thank you for taking the time to review your stay with us. We are pleased that you enjoyed the mini kitchen of your room. We value your feedback as we constantly strive to improve our guest experience. It was a pleasure hosting your visit, and we hope to accommodate you again soon. Sincerely, Hotel Management
This location and its sister facility are very dated. They require a lot of updating and service to warrant the rates they are getting. The staff was very nice and helpful at this location. Rooms had water leaks in Bathroom, very rusty shower curtain rod holder, some bugs, However room was quiet & had good lighting. No dishes hardware etc was provided in the room very haphazard structure. I understand these units have been sold to another party. The premium location is currently the only thing making these units work.
Business response:
Dear Kennie, thank you for your candid feedback. We have noted your observations regarding the need to update and sharing them with our Brand leaders. In the meantime, our housekeeping and maintenance team is committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. Please note that to ensure kitchenware's cleanliness, our brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your room. We will make ... read more
The hotel looked great, was very clean, very comfortable. The parking was free and easy and near my room. The next morning I found myself needing a printer and even though there was no business center the girl that worked the front desk was unbelievably helpful she went way over and above what she needed to. I
Business response:
Dear Kimberly, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to read when our efforts are recognized. Our goal is to create a loyal customers who will return at every opportunity. Thanks again for your review, and we hope to welcome you back the next time you travel to the city. Sincerely, Hotel Management
Large clean room.
The staff was super friendly. Rooms were good. It's an older hotel, so don't expect super fancy things. The breakfast had not much to choose from (cereal bars, muffins, coffee, oatmeal) but better than nothing.
Business response:
Teresa, thank you for sharing your review of Extended Stay America and being our guest. We are glad you enjoyed your time here and that our courteous associates made a lasting impression. It was our pleasure to host you. We look forward to welcoming you back soon. Sincerely, Hotel Management
Overall Value & Satisfaction Compared to other hotels in the area this one was economical, clean, the staff was friendly. I would recommend this to others without any second thought. The lady at the front desk was very personable.
Business response:
Dear Joseph, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. Our goal is to deliver excellent value at a great price, so it is wonderful to know this was your experience. We believe that we are a perfect choice because of fresh and comfortable accommodations, excellent customer service, and complementary features. We appreciate your business and hope to welcome you again the next time you're in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.