Extended Stay America - Houston - Galleria Westheimer

Business response:

Dear Guadalupe, thank you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. We have noted your feedback for the maintenance and will share it with the concerned team for review and action. It was a pleasure having you as our guest, and we hope to see you again at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Justin, we are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We especially appreciate your generous compliments about your overall visit. We enjoyed having you as our guest and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Marvin, thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Bhanu, thank you for taking time out of your day to post a review. Although we were happy to read that you loved most aspects of your stay, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you again for your feedback; it was a pleasure hosting your visit. Sincerely, Hotel Management 

Business response:

Dear Fernando, we appreciate you being our guest and sharing your observations. We are sorry you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We are also thankful for your mention of the housekeeping issue and for allowing us the opportunity to make things right. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management