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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
受付の方の応対は親しみやすくとても感じよかった。 宿泊した部屋は、バスルームのバスとシャワー設備が機能してなくて、よくなかった。
Business response:
Thank you for sharing your review. We are glad that you had a good stay overall, and you were pleased with our staff. However, we hope you will accept our sincere apologies that you were inconvenienced by maintenance issues in your bathroom. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management
Excellent customer service and prime location.
.
Good location, price is good but noise is my complaint. Noise from the street trucks/car and the strong wind as well. Wake me up all night!
Business response:
We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our convenient location. That said, we are sorry for any inconvenience you had while here. We hope you will visit us again. Sincerely, Hotel Management
They put us in a handicap room. The shower was broken.
Business response:
Samantha, thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
The property was clean. The staff was very friendly and nice. Need more amenities.
The proximity of food and shopping
Business response:
Myra, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Booked a room at a hotel with no rooms available
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Also, we are sorry for the cleanliness you experienced and regret the inconvenience it caused. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.