This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Galleria - Westheimer is located at 4701 Westheimer Rd, Houston, TX. This location is in the Afton Oaks - River Oaks neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Family visit to the Galleria The room was clean, but it had a horrible smell. I had to spray Lysol just so we could tolerate it. The bathroom sink kept getting clogged but became unclogged when we stuck a pencil down it. The place needs some minor fixing and a good cleaning. Good part was the staff was nice, no bugs at all, and it was reasonably priced.
Business response:
Dear Susan, Thank you for choosing to stay with us. While we are glad you were satisfied with most aspects of your stay and our service met your expectations. We are disappointed that we did not meet all of your expectations. We have taken note of your concerns and will share them with the team for improvement. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will return soon for a much-improved experience.Sincerely,Hotel Management
Adequate cheap room with great service The ladies at the front desk when I checked in and when I checked out were wonderful. The hotel is kinda old in comparison and not fancy but it’s clean and safe and excellent for the cost. Refrigerator broke while we were there but we weren’t using it so no harm no foul.
La ubicación es muy buena. El olor de las habitaciones a humedad, a sucio, a viejo, es terrible. Da sensación de que todo el cuarto está sucio. Me gustó que el internet es muy bueno y el agua caliente no me falló. Atención del personal TERRIBLE. Muy groseros.
Business response:
Dear Maricela, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We appreciate your patience, and we sincerely apologize for the inconvenience. We hope you will consider allowing us to make it up to you on another visit.Sincerely,Hotel Management
The staff bent over backwards for me.
Business response:
Dear Greg, Thank you for staying with us at Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We look forward to welcoming you again soon.Sincerely,Hotel Management
Friendly staff at this branch of Extended Stay, however breakfast (coffee and oatmeal) is no longer available. I would still recommend based on price and proximity to places.
The staff is very friendly.
Business response:
Dear Rene, Thank you for the lovely review. It was our sincere pleasure to have you as our guest. We are lucky to have such dedicated, loyal, and inspiring associates. We hope to see you again here at Extended Stay America soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 4.2 star rating with 1,356 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.