Extended Stay America - Houston - Galleria Westheimer

Business response:

Joanne, thank you for choosing to stay with us at Extended Stay America. We're glad to know our location was convenient for you and that you were impressed with the service provided by our staff. However, we're sorry for the smell you experienced in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Niedria, thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

Rambo, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the odor issue in the hallway. Your experience is shared with our housekeeping department to do the deep cleaning. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jefferson, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our city. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your needs. We are delighted to know you liked our convenient location and for the affordable price. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management