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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Galleria - Westheimer is located at 4701 Westheimer Rd, Houston, TX. This location is in the Afton Oaks - River Oaks neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice services and very close to Galleria Good location
Business response:
Thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
The staff was nice, however due to the lack of staff they only clean your room once a week or they will clean your room for an additional $10 per day. That said they will give you as many towels as you like once you brought your used towel down to the front desk.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal ... read more
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
its a good hotel!
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Rosa, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Facility old not updated .... Very poor toilets and shower ( low water pressure)
Business response:
Thank you for staying with us. We truly value your comments and opinions, and use them to learn and improve our service. We have taken note of your concerns and will discuss them with our team to review our current procedures and make changes accordingly. We appreciate you sharing your feedback and hope to have another opportunity to host you again. Sincerely, Hotel Management
Nothing wrong with hotel itself. We arrived an hour before check-in time and I chose this particular hotel to Its close proximity to the surgical center I was having my surgery at. We had to pay extra money to get into the room ONE HOUR early.... I could barely walk from my surgery and my sister was handling the desk personnel, we basically had no choice but to pay. It’s not like they had to send a maid to a dirty room to quickly get it ready for us, the room was ready.... I assume that’s in their policy somewhere but I have... read more
Business response:
Thank you for being our guest at Extended Stay America. We are pleased our location was ideal for your needs and that you had an overall comfortable stay with us. That being said, we regret the inconvenience you experienced while you were here. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
I'd say it was a welcoming stay up to a certain point although the room could've been a bit more well kept in my opinion. Other than that the stay was pleasant.
Business response:
Thank you for choosing to stay with us. We’re glad to know overall you had a delightful experience, but we’re sorry we fell short of meeting the high standards you expect from us. We appreciate your feedback and look forward to your next visit to Extended Stay America. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 4.2 star rating with 1,356 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.