Extended Stay America - Houston - Galleria Westheimer

Business response:

Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the issue you noticed in your room while you were here. Your feedback is shared with our maintenance team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Rose, we appreciate you for taking the time to share your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your well-maintained room and that you had an excellent stay with us. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Luis, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Carlos, it was a pleasure to have you as our guest at Extended Stay America. We’re delighted to read that you were pleased with our wonderful location and found us to be a great value. Thank you for choosing us, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We’re glad to know you overall had a pleasant stay. However, we’re sorry for the inconvenience you encountered in your room. We have taken a note of your feedback and will make sure our maintenance team takes care of these issues. We hope this will not hamper your otherwise positive experience. Sincerely, Hotel Management