Extended Stay America - Houston - Galleria Westheimer

Business response:

Dear Patience, We're delighted you found our location favorable during your stay at Extended Stay America Suites Houston Galleria Westheimer. Your feedback is greatly appreciated, and we're pleased that you enjoyed our convenient location. Thank you for choosing us, and we hope to welcome you back for another wonderful stay in the future!Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for your recent review. It is great to hear we met your expectations and that your stay was great at Extended Stay America. Our guests often comment about our convenient location to nearby restaurants and shopping. We hope this contributed to a great stay for you, too. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management 

Business response:

Dear Regina, Thank you for including Extended Stay America in your travel plans and reviewing your experience with us. We are glad you enjoyed your overall stay and found our suite quiet and comfortable. We are also pleased that you loved the comfort of your bed, and your kind words noting your satisfaction with the gracious hospitality provided by our associate Charlotte are most appreciated. Your compliments are both rewarding and encouraging, and we will share this with her and the team to let them know their efforts are ... read more

Business response:

Dear Pablo, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Houston.Sincerely,... read more