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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Galleria - Westheimer is located at 4701 Westheimer Rd, Houston, TX. This location is in the Afton Oaks - River Oaks neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, cold, uncomfortable! This is the third time staying at an Extended Stay. I should’ve know from the first two times it wasn’t going to be a good stay. Other than the very friendly front desk clerk, this place was not up to par. The beds were very uncomfortable, the bed sheets were super thin and not enough to keep you warm at night. NO hot water when taking a shower. And last but certainly not least, dirty towels in the in the bathroom. A couple of the towels actually had pubic hairs still stuck to them. I probably wil... read more
Business response:
Dear Larry, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Quiet at a reasonable price. Room was comfortable. Staff was very nice and accommodating.
Business response:
Dear John, Thank you for the excellent review. We are glad your stay was enjoyable, and we could exceed your expectations for a great price. We appreciate you leaving your kind remarks about our well-maintained rooms and service. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management
Not recommended
Business response:
Dear MINLIN, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
El baño estaba sucio, el toilet está sin lavar
Business response:
Dear Roxana, Thank you for your helpful feedback. Our main objective is to provide our guests with clean and relaxing accommodations. Therefore, we appreciate you informing us of our oversight in inspecting your suite before arrival, and we apologize for the issue this has caused. We will be sure to share your feedback with our associates and prevent such incidents from happening again. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 4.2 star rating with 1,356 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.