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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No room service. (No fresh towels or cleaning) Cockroaches in the room. Noisy neighbors.
Business response:
Amir, thank you for the positive feedback. With our guests' well-being in mind, our housekeeping services have been tailored during these challenging times to ensure your stay is as undisturbed as possible. We want to inform you that you can reach out to our front desk to make your request. We are sorry if this was not communicated to you upon check-in. That said, we also want to assure you that we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel... read more
Rooms are dirty and need renovation. The staff is very sweet.
Business response:
Estefania, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
I have stayed in Motel 6's that were in better condition. The appliances were rusted, the dresser looked like something you would find next on Craigslist for free, there was a huge crack in the shower wall and the curtains were falling off the rod. The bed was terrible, and the bedding and towels were thin and cheap. Also, there was hair on the pillows and sheets in the room my daughter's family stayed in. Only one elevator was working and the breakfast consisted of coffee and a packaged muffin. The only thing you are gettin... read more
Business response:
Barbarita, thank you for sharing your review. Please accept our apologies for the cleanliness issue you encountered in your accommodations. We will surely address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We are also disappointed in not meeting all of your expectations. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
pésima experiencia Llegue al establecimiento y no tenia mi reservación. No me pude quedar ahí y tuve que buscar otro hotel
Business response:
Jorge, thank you for sharing your review. We are sorry for the predicament with your reservation and that we were unable to accommodate you this time. We hope you will afford an opportunity to host you in the future. Sincerely, Hotel Management
Location is good. Property in terrible conditions. Front desk cannot find an available room even though I booked 1.5 months in advance. Never again at this property
Business response:
Bhavin, thank you for taking the time to post your feedback. We are sorry for not meeting your expectation of our hotel. We also apologize for the issues you experienced at check-in, although you had reservations. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope you will change your mind and reconsider visiting us in the future. Sincerely, Hotel Management
Nada
Business response:
Thomas, thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, which lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.