This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I found bugs on my pillow. Terrible.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel... read more
No hot water.. barely warm shower
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you stayed with us. However, we are sorry we were not able to provide you with the room of your choice, and also, you had cleanliness issues in the room you received. We have taken the necessary steps with our housekeeping staff to ensure this does not happen again. Please come and see us again the next time you are in this area. Sincerely, Hotel Management
The staff members were very friendly. Many of the amenities listed were not available, insufficient, or out of order. I contacted the hotel about this and, weeks later, had not heard back. It wasn’t worth the money.
Business response:
Jana, thank you for staying with us and providing your comments. We are disappointed you felt the cost of your stay was not in line with the value you received. Thanks again for your feedback, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Didn’t like anything about the property, stayed with my family. Lobby and hall area smelled like bit of weed mixed with air freshener. Air freshener wasn’t very pleasant smell. No carpets in the rooms. Smelly linen.
Business response:
Shaista, thank you for being a guest at our hotel. We are truly sorry to read your specific comment about the smoke odor and know that we did not meet your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take this matter seriously and will look into it. Additionally, your comments about the linens will be discussed with our housekeeping team for their review and action. We hope you will consider staying with us again so we can prove our dedication to a refreshed and ... read more
Worse stay I have stay at this hotel a lot and have had great services. But this stay was the worse. I don’t know who this employee that they had working at check in but he really did not care about his job. He was more concerned about doing work in the back instead of dealing with customers. When I checked in he gave me keys that didn’t work. So I when back to the lobby to get new keys that worked he caught attitude. Like it was my fault that the keys didn’t work. So he changed me to a different room, but the room he gave m... read more
Business response:
John, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Expedia messed up my reservation and it did not show up upon my arrival when I contacted customer service they didn’t do a good job handling this matter even though I had a reference number for my itinerary. Extremely frustrating situation and the lack of concern didn’t help.
Business response:
Shahidah, thank you for taking the time to share your feedback. We are sorry for the predicament with your reservation and realize you must be frustrated. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
I didn’t like that there was bugs on the bed and that there were roaches roaming around the room
Business response:
Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincere... read more
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.