This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy sucio, el desayuno era solo café y unas galletas. La limpieza la hacían una vez a la semana.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. Your feedback regarding our grab-and-go breakfast will be shared with our Br... read more
Dirty, also the passenger door was hit and not reported. Would not recommend or stay here again.
Business response:
Shari, thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
It needs some updates to it and they need to clean them room better cause I had a child and I was surprised about the floor.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Poor hotel TV didn't work in our first room. Then moved to another room. Was told I would get a 30% discount in the morning when the manager came in. Well that wasn't true. Only got 10%. Water pressure in shower was very low. Towels were very old, hard, and rough I couldn't dry off when them on my skin. Front desk weekend staff was great. She was very personable and informative. No issues with her AT ALL. No pool. Workout room only had 2 equipments. They rush you to check out, by 11am. Otherwise they charge you. Good locatio... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the service issues you encountered. We are working with the appropriate teams to make sure corrective actions are taken. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Sheets not cleaned and hair on sheets it’s have some blood the restroom not clean .
Business response:
Thank you for being our guest. We are sorry you were unhappy with your stay, and for the cleanliness issues you had in your room. A clean, fresh suite is our top priority, and we will work with our housekeeping staff to ensure that this was an isolated issue. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Bed bug bites all over my back. Staff refused to admit it. Even pharmacist confirmed I got bed bug bites. Finally changed my room after my repeated complaints. New room had hair all over the bed. Disgusting !!
Mi reservación la realicé en expedía y nunca me hicieron limpieza en el cuarto , no hicieron las camas y venía con desayuno incluido pero no había nada de comida decían que ya no había aunque fuera en horario de las 8 am . Me sentí engañado y desepcionado . Llevo 45 años viajando u nunca me habían tratado de esta manera
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We're also sorry you were unable to take advantage of our grab-and-go breakfast. We can assure you we will look into what does not sound like a typical experience. We appreciate you bringing this to our attention so we can ... read more
Never, never again I will stay in this hotel ! Dirty, dirty room. Awful front desk service.
Business response:
Svetlana, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.