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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need to upgrade
Business response:
Thank you for being our guest. We are sorry for not meeting all of your expectations and regret any inconvenience caused. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
You overbooked my stay with a non refundable room. Since they had none available, I had to make a drive over three hours home past midnight. The desk agent wasn’t empathetic at all. Just told to call hotels.com. I told one agent what was going on, requested a refund and she put me on hold for 20 minutes. She didn’t even attempt a call bqck. I called back in and held over 15 mins, just to get hung up on by the next agent who said noting, just dead air and click. I was never rude or unprofessional. I’m highly upset, and would ... read more
Business response:
Shontiniqua, thank you for your review. We are sorry we were unable to accommodate you this time. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. Our hotel has a standard cancellation policy that applies in most situations such as yours. If you made a reservation through a third-party, booking site, you must make financial inquiries through them. We recommend that you contact them directly for the resolution regarding your billing concerns. We appreciate your ... read more
No regresar Horrible ..., la habitación estaba como un basurero No movieron a otra y estaba ocupada Finalmente no pusieron en una habitación que no coincidía con lo contratado
Business response:
Cesar, thank you for being our guest. We apologize for the inconvenience you had in your initial suite and that you were not happy with the other one offered to you. We will discuss your comments with our housekeeping team to be more diligent. We apologize that this stay was anything other than perfect, and we hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
The carpet is very dirty, there is no cleaning service in the room and the light of my bathroom had a short circuit and everytime we turned on the light it did like mini explosions, a lot oh weird scary noises ands it threw burned pieces of plastic.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you all our true hospitality spirit. Sincerely, Hotel Management
Our floor was smelling all along on weed, staff didnt do anything.
Business response:
Thank you for your recent stay and for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
The women behind the desk were super friendly and courteous however the conditions of the facilities were undesirable. The house maid during my 4 day stay never came to clean room or provide additional towels. The bathroom floor had tile peeling near the bathtub. There were no utensils in the room in kitchen area . The aura of the hotel was dull and gloomy.
Business response:
Thank you for sharing your feedback online. We sincerely apologize for the disappointment you had with our facility and for the maintenance issue in your suite. We will utilize your feedback to enhance our guest experience. Please know, keeping the safety of our guests in mind, we have modified our housekeeping processes to provide you with choices for when we clean your suite. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier. We hope to b... read more
No lo recomiendo para nada No lo recomiendo, hay gente que vive ahi, cocinan todos los dias todos los cuartos y el olor se siente en todo el hotel. No limpiaban los cuartos, solo 1 jabon sin champoo ni nada.
Business response:
Rene, thank you for selecting our hotel. We apologize for not meeting your expectations and the inconvenience it caused. Please know, keeping the well-being of our guests in mind, we have modified our housekeeping processes to provide you with choices for when we clean your site. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier. We also keep in-room amenities such as toiletries at the front office and offer them complimentary. We value you... read more
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.