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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not to my liken smelly hallways nosey hot rooms no utensila
Business response:
Thank you for your review of your recent visit. We apologize for the odor you experienced on your stay and apologize for the noise issue you encountered. Your feedback will be shared with the appropriate teams to be more diligent going forward. Please know, kitchenware for your suite is kept and available at the front desk upon request. We appreciate your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Dirty, dingy, staff was not at front desk many times. The first room I was in had fleas, no working phone or TV.
Business response:
Thank you for the review. We apologize for the housekeeping and engineering issues you encountered in your room. Your comments are valuable to us, and we will share your feedback with the appropriate individuals so that they can take care of it. We hope to have the opportunity to make your next stay with us outstanding in every aspect. Sincerely, Hotel Management
Grossed out and running scared Absolutely Horrible do not book a room at this hotel it reeked of narcotics and was stinky and was unkept . The absolute breaking point was walking into the restroom and to my dismay seeing white towels that were so old they were brown and yellow....gross i literally ran to the parking lot and booked a room elsewhere
Business response:
Anthony, please accept our apologies for the overall disappointing experience. We take pride in providing a clean, fresh environment for our guests, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. Thank you, and we look forward to speaking with you. Sincerely, Hotel Management
THERE WAS NO ELECTRICAL ENERGY AT THE MOMENT OF MY CHECKING AND THEY KEPT ME IN WAITING A LONG TIME TO ACCESS MY ROOM, THEY WERE REMODELING THE BATHROOMS OF THE FLOOR WHERE I HOSPED, I COULD NEVER GET THE INTERNET KEY, THE SECOND DAY THEY DID NOT CLEAN MY ROOM, IN GENERAL VERY BAD HOTEL. I WOULD NOT HAVE TO RETURN TO HERE IN THIS HOTEL
Business response:
We are sorry for the wait time you experienced at the time of check and regret that we did not communicate our policies at check-in. We value your feedback as it will help us improve our guest experience moving forward. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Horrible Never again
Business response:
Lillian, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.