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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place smelled of smoke and there were roaches in my room.
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We aresure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, andwe hope this isolated incident will not keep you from returning to enjoy a greatexperience nex... read more
Our bathroom was not clean and the breakfast was poor (granola bars and instant oatmeal) we were disappointed.
Business response:
Please accept our sincerest apologies for the cleanliness issue you encountered and that you were unhappy with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. Also, your feedback has been shared with the housekeeping team to be more diligent in their work ensuring that such mistakes are not repeated. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Managemen... read more
Someone pull the emergency alarm and we had to evacuate and couldn’t go back to sleep. After that happened housekeeping kept on knocking on my door. I couldn’t get a descent rest and had to drive for 10 hours after I checked out
Business response:
Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Also, we will use your feedback will be shared with the housekeeping team so that our future guests never encounter such problem. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
NOTHING went right! No rooms available for me at check in, room was dirty, fire alarm woke us up early in morning and staff thought it was humorous, room service only cleans every two days, just a bad had experience.
Business response:
Jonathan, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to... read more
Business response:
Julian, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
First I booked a king,did not have so got down graded to a queen at the same price no discount. Then between the time I went to dinner and came back my window was broken. Not a very good night
Business response:
On behalf of our entire team, we deeply apologize for not living up to proper standards during your recent visit. Thank you for sharing your observations so we may analyze and correct what we did wrong to improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Front desk Lady has a horrible attitude
Business response:
Thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from one of our associates while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Worst Hotel experience The hotel is in a very good location but the cleanliness of rooms/beds/rugs and equipment is something would make me never think of going back again. The room smells really bad and sheet + rugs where actually having some stains on floor, look very old and not clean. one of the worst experience I had in any hotel.
Business response:
Hesham, although you liked our ideal location, we are sorry for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.