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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Marcell, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Weird people, I believe because of the rate there are some persons living in that hotel and the exact same thing happened last time in other Extended Stay America @ Energy Corridor. These people as I have heard trade weed and this happens in the hotels next to the gas stations.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No blankets on beds, Just sheets. Didn’t get a warm blanket until the very next day. Wouldn’t recommend
Business response:
Thank you for your review. We are sorry for the delay you experienced in providing you with the blanket. We value your concerns and will share it with the appropriate team so that they are more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Localização ótima mas as instância são velhas e sujas.
Business response:
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
not very pleased The room has a very very bad odor. Felt as if it was a waste. Also the toilet was not properly mounted and there was a huge crack in the foundation of the shower
Business response:
Please accept our sincere apologies for our hotel not living up to your expectations. We are also sorry for the housekeeping and maintenance issues you encountered in your suite and regret the inconvenience these caused. We have relayed your concerns to the appropriate teams, and we will be working diligently to identify and fix the problems. We appreciate your patience and hope you will give us the opportunity in the future to make it up to you. Sincerely, Hotel Management
Bad humid smell in the room , Non workink Irom and a broken bedframe on one bed. Room 210
Business response:
Thank you for your review. We are sorry for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.