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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After a ten hour drive we arrived at this hotel to find the lady at the front desk to be rude and not very accommodating, she simply did not want to be there!! The family was split over two floors and she told us that nothing could be done? The common areas - the lobby, the elevators, and hallways/corridors - were filthy and covered in stains and spillages. Upon entering the hallway to get to our rooms our nasal canals were brutally assaulted by a smell that burnt our corneas - a mixture of dead fish, vomit, body odor and ci... read more
Business response:
We apologize for the behaviour of one of our associates and regret the cleanliness issues you encountered during your visit. Your concerns have been shared with our team, and we are redoubling our efforts to correct these issues going forward. We hope you and your family will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Would never recommend A group of us stayed in the room for a tournament and took forever to get checked in maybe about 45 minutes due to someone not being at the counter and to think of it I didn’t see anyone at the front desk the entire weekend. There were 4 of us in a room and 2 bath towels given. When I asked for 2 more they had told me I need to bring down 2 in order to get 2 more. Also the hallways smelt bad of drugs. The breakfast they claim to have us only a granola bar, oatmeal and coffee. Also if you wanted your roo... read more
Business response:
Dear Guest, thank you for taking the time to share your feedback with us. We are so sorry for the poor arrival experience and for not meeting your expectations with the services provided. As an extended stay hotel, we only offer housekeeping services for those staying 8 or more days, however, you can request service for a small fee at any time. Our breakfast is not advertised as a full complimentary breakfast, but a grab and go style, we apologize for any miscommunication on our part. Thank you for being our guest and we hop... read more
Don't stay here. We paid extra for a king bed, but they only had queen when we arrived. No effort to accommodate. The room was in sad condition. The refrigerator sounded like it might explode at any time. It awakened me several times during the night. Found cigerte butts in and at the elevators.
Business response:
Drew, we sincerely apologize for not meeting your expectations regarding your room and the issues you had when staying here. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Worst hotel ever!!’ Our stay was terrible. First we stood in line forever trying to check in and they were telling every customer they didn’t have their rooms they had booked. Then we got up to the room. The lights didn’t work, the phone didn’t work, the tv didn’t work. There were bugs crawling everywhere and ants. There was black hair all over the bathroom and some sort of mud on the walls and white powder on the floor. It was filthy. It smelled badly and it was so hot in the room we could stand to stay there. We checked ou... read more
Business response:
Leslie, it is disappointing to read your feedback referenced the description of your room as "filthy." we offer our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The room has roaches no blankets on bed the window in the room was open and it was raining inside, very noisy , a guest at the hotel was screaming at the cleaning people about going in their room and touching everything . There was no air conditioning in the hall and it smelled like someone was smoking. Didn’t feel secure there.😲
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
没有咖啡壶，吹风机是坏的，被子就是两个床单，连毯子都没有！人住三个人，只给了一小管洗发水，护发素，沐浴露，润肤露什么都没有！
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thanks again for staying with us and we hope to welcome you back soon! Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We sincerely apologize for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
The hotel charged my card for the stay even though the reservation was booked through Expedia and Expedia already charged me. The check in process took about 30 minutes and the service was crap.
Business response:
Dear Guest, thank you for taking the time to rate your stay. We are so very sorry for the poor arrival experience and for the lack of friendly service provided. In regards to the billing discrepancy, since your review is anonymous, please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details and hope to leave you with a more favorable outcome. Thank you for being our guest. Sincerely, Hotel Management
Hotel looks old and poor room looked dirty nothing like the pics online that you see very dissatisfied
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.